Create After Hours Ticket Creation Notification

[Drew Nedderman]

I'm attempting to create an automation rule that notifies me when a new JSM ticket is created after our working hours.

Working hours are 8:00 AM - 5:00 PM Central time, Monday - Friday.

I have something partially working. Here are screenshots of the rule and the audit log:

It looks like the conditions for Saturday and Sunday are working. So far, the conditions for before 8:00 AM and after 5:00 PM are not working.

I need to understand what I'm doing incorrectly. As far as I can tell, the IF blocks are set up correctly. Thank you!

[Tessa Tuteleers · Accepted solution]

Hi @Drew Nedderman , 

is it possible to provide a bigger screenshot (for the first image), it is not readable at this point in time, and would be good to debug ;) 

Cheers, 

- Tessa

[Drew Nedderman]

Hi @Tessa Tuteleers, yes, here is the rule broken into two screenshots:

[Tessa Tuteleers]

Hey @Drew Nedderman , 

I looked into your rule and this might still work, however, you might be comparing 2 different types of data here (a time object, and normal text). This is never a good idea as comparing text with a "lesser than" can give very odd results. 

I would advice comparing apples to apples, and reform your text input (5PM) to a time input as well. 

I quickly tested the following and it seems to hold up: 

{{created.convertToTimeZone("America/Chicago")}} 

{{created.convertToTimeZone("America/Chicago").withHour(17).withMinute(0)}}

Let me know if that works for you! 

- Tessa

[Drew Nedderman]

Hi, @Tessa Tuteleers

This is working great! Thank you for the help.