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Count number of tickets \ Restrict Customers after a number of tickets

Panagiotis K
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August 12, 2019

Hello community,

  • Is there any way to count the total issues opened per account or organization (or user) /month? 
  • Is there any way to provide this count to our customer throw our support portal?
  • Is there any way to restrict customer ticket submission after a limit of submitted ticket reached?

Our scenario is :

We are in need to provide 5tickets/month to customers. After this limit will be reached, the customer will not be able to raise a request for a period of a month.

 

Any addon or idea will be appreciated! 

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