Couldn't send request: You do not have permission to create requests using this Portal.

[Support]

When a specific user is trying to create a ticket through customer portal, an error message appears: 

Couldn't send request

You do not have permission to create requests using this Portal.

• The portal is open to public.
• Other user has no issue creating the tickets through customer portal, no matter a new user or a project admin.
• This user was the administrator of the project, but he doesn't have the license anymore. His role has been updated as service desk customer, but the issue still exists.

Thanks!

[Support]

Additional information: unlicensed user in our org cannot submit a ticket through service desk portal. licensed user can, and non-uer can as well.

Please help! 🥺