Copy value from Linked issue

[Albert Manuel]

Hi,

We have a list of tickets already created - from that list, a support guy goes into every ticket and uses the option "Create Linked Issue" to create new tickets for the same project but in a different issue type - of course, linked to the original.

Now I have a custom field called "additional details" that exists in the original ticket, and i want to copy the content of that field into the description field of the linked ticket the support guy is creating.

I tried automation for Jira, but it simply doesn't work. I have something like this:

Trigger: When a new issue is created

If Issue Type equals "Task"

And "Linked Issue Present"

Then Edit "Description" from Parent Issue => Field to copy the value from "Additional details".

In my mind this logic is right, but it doesn't work.

The question: How can i copy a custom field value from a linked issue into the description field?

Thanks

[Bhanu KN · Accepted solution]

Hi @Albert Manuel , 

Hope you are doing well. 

Here's an automation rule that I configured that might help your case: 

Trigger: When you navigate to ISSUE-A and link it to ISSUE-B from there.

Once you set up your trigger, 

Click Add component > New branch >  Branch rule / related issues > Current issue

Action: Copy the value of the custom text field 'latest comment' from ISSUE-A and paste it into the description of ISSUE-B

Thank you, 

Bhanu :)

[Albert Manuel]

Hi @Bhanu KN 

Having Jira data center here, but it;s not that different. The point is your automation rules work, but the other way around. I mean it takes the description i use when i create the linked issue and it updates the parent also. I need the description from the parent to be copied to the new linked issue that is created.

Check my automation rule.

[Bhanu KN]

Hi @Albert Manuel , 

It worked as I explained in the cloud though. Can you try switching? Instead of 'for current issue', use 'for destination issue' and copy the value from 'current issue'.