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Com es fa per tancar una incidencia

Rosa Verge Lleixà
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Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
July 19, 2024

Bon dia, em pregunto com es fa per tancar una incidència ja resolta.

 

Moltes gràcies,

 

Rosa Verge

1 answer

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Dan Breyen
Community Champion
July 19, 2024

Hi @Rosa Verge Lleixà welcome to the community.  I may not be understanding your question correctly.  Are you referring to your issue being marked as Resolved, but it's not actually coming off your boards?  Was your issue close by some sort of automatic process.  

If so, it's possible the 'Resolution' field is not being set, in addition to changing the status.

See this article for more information.

Hope that helps.

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