I'm having a problem with the tickets Workflow. I had edited the project workflow and changed it. Now when I set the Ticket as Resolved and then Close the Ticket continue as Open at the queue and the resolution time not stop. At the reports I always get 0 closed and there is no Time to Resolved.
I know that I have to manually set a Flag before the "Closed" state of the workflow. But I don't know what field I need to use for Jira to take it as closed.
And, is there a way to correct my old tickets?
The "off the shelf" way to do this is to make sure your workflow sets and clears resolutions correctly and then re-open and close them all.
But I find that ugly.
I prefer to
On October 20, 2021, Atlassian published a security advisory for Jira Service Management. The full advisory is available at this link. We've seen a number of questions already asking for...
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