Character Limit Issue in JSM Free Text Multiline Field

[Brian Kirwa]

Hello everyone,

I'm facing an issue with a Paragraph/Free Text multiline field in Jira Service Management. It should allow up to 32,767 characters, but I'm encountering a validation error when using longer text, even though shorter text works without issue.

Here’s what I’ve tested:

• The field works fine with short text.
• It fails validation when I try to input more characters, but I can't pinpoint where the limitation lies.
• The automation is designed to create a page with custom field's information on Confluence Cloud

Has anyone else experienced similar issues? Are there any known constraints or settings that I might need to adjust? Any insights would be greatly appreciated!

Thank you!

[Brian Kirwa]

I managed to fix how links are displayed by applying htmlEncode to each value. However, the issue arises when trying to access these links—they generate random errors such as 'Bad URL' with a reference number like: xhk_h73zlMZKkFUCF8PAaQ. The link being accessed isn't the same as the one originally pasted

[Brian Kirwa]

Realized cannot upload a video: Shared on this free files.fm- 2024-09-20_00-17-27.mp4 

[Brian Kirwa]

Hi @Josh Costella ,

I wanted to clarify that the issue occurs in both scenarios, regardless of the presence of hyperlinks. When I use short text with hyperlinks, it works fine as long as it doesn’t exceed a certain length. However, when I input long text—whether it contains hyperlinks or is purely text—it fails to validate.

[Josh Costella]

Is the field set as plain text or RTF?

[Brian Kirwa]

[Brian Kirwa]

@Josh Costella - I've shared the screenshot

[Josh Costella]

Also, this is going to probably sound weird, but if you have Confluence, paste the text you intend to put in the field into a blank page, then copy and paste that text from the page into the field and try again. 

[Josh Costella]

Can you view the settings outlined here: https://community.atlassian.com/t5/Jira-Service-Management/Re-enable-rich-text-formatting/qaq-p/2687678/comment-id/168813#M168813

[Brian Kirwa]

It was already in the Wiki Style Renderer

[Brian Kirwa]

@Josh Costella I've tried the weird copy paste but still brings an Error. Here's the video

[Josh Costella]

I'm not sure at this point. It seems like it could be a bug. I requested Atlassian Support to check this out. Someone should reach out in the next day or so. 

[Josh Costella]

Hi @Brian Kirwa 

Is there any pasted content in the field when you are experiencing this? Any hyperlinks or non-text content?