Change text in Customer Portal for a Request Type

[Patrick Cannell]

How does one change the text in the customer port for a request type? This is a request form for a specific request type. Thank you in advance.

[Seon Shakespeare · Accepted solution]

Hi Patrick,

You can customise that text in the "Instructions" area of your request type settings.

Here's how to find it:

1. Go to Project settings > Request Types.
2. Click on the relevant request type (e.g., "Maintenance Request").
3. The "Instructions" area should appear, where you can edit the text.

Here's a screenshot showing where to find it:

You might need elevated admin permissions to access the request type settings. If you can't see them, reach out to your Jira administrator.

Hope this helps!

[Patrick Cannell]

Thanks so much!