Change of administrator

[Fitoussi Matthieu]

Our administrator has left the company and is no longer in contact with us. Our CEO wants to change the administrator's name but cannot because they lack the necessary permissions. What can we do? Can you help us?

[Nikola Perisic]

Hello @Fitoussi Matthieu 

Your best option is to make a support ticket. Similar case could be found here: https://community.atlassian.com/forums/Jira-questions/Change-administrator/qaq-p/2223411

Since you are on free tier, I will request assistance from Atlassian support engineer and they should reach out to you in 2 business days.

[Fitoussi Matthieu]

thank you

[Shalini Pradhan]

Hello @Fitoussi Matthieu ,

Good day! Welcome to Atlassian Community :)

Please share your cloud site URL so that we can create a ticket on your behalf.

Thank you

[Constance Starcky]

Hey team and @Shalini Pradhan ,

I am unfortunately in the same situation. My administrator left the company (Louis Marie Bonnefont) and we deleted his Gmail address. I am the workspace admin but not the administrator.

I need to get back access to our JIRA. Here is our workspace: sandtogreen.atlassian.net


Thanks in advance for your help! Constance

[Shalini Pradhan]

Hi @Constance Starcky ,

Good day! I would request you to please open a support ticket here: https://support.atlassian.com/contact/

[Constance Starcky]

Hi Shalini, good day as well! I do not have access to support. When I entered my workspace address to the URL you provided, it tells me to submit my question to the community. I am stuck :/ 

[Constance Starcky]

Hi Shalini, I am still stuck on this matter.... :(
Is there anyway you can unblock me please? 

[Constance Starcky]

Tagging you @Shalini Pradhan so you can see my multiple posts (please)

[Shalini Pradhan]

@Constance Starcky Please share your cloud site URL

[Constance Starcky]

Hey @Shalini Pradhan Here is my cloud site URL: 

sandtogreen.atlassian.net

[Fitoussi Matthieu]

mediasflow.atlassian.net

[Shalini Pradhan]

Hello @Fitoussi Matthieu .

Thank you, a support request has been created for you. Please keep an eye on your email.