Cannot access ECOHELP ticket for rejected app

[yuta iwase]

My app was rejected for "Security requirements not met",
but I cannot view the ECOHELP ticket (ECOHELP-106330) - I get a permission error.

Please either grant me access to the ticket or tell me what security
issues need to be fixed.

[Trudy Claspill]

Hello @yuta iwase 

Welcome to the Atlassian community.

As a user community we don't have access to manage permissions for that customer portal.

I have seen others mention problems with accessing ECOHELP, as in this post:

https://community.atlassian.com/forums/App-Central-questions/Cannot-access-ECOHELP-ticket-and-app-rejected-due-to-timeout/qaq-p/3162721

I offer the same advice to you as I gave them.

Post in the Developer Community, as others have done, to try to get more assistance.

[yuta iwase]

Thank you for the clarification and the helpful link!

I apologize for posting in the wrong community. I will repost my question
in the Developer Community as you suggested.

Thanks again for pointing me in the right direction.

[Sunny Ape]

Hello @yuta iwase 

In addition to what Trudy has said, please post your request in this thread, on the Developer Community forum instead of starting a new thread, as there have been numerous people having the same problem.