Cannot Install JIRA Service Desk on Jira An unexpected error occurred. Refer to the logs for more in

[Alex Abramchuk]

An unexpected error occurred. Refer to the logs for more information 

[Alex Abramchuk]

What to do? Help me please

[Alex Abramchuk]

what should I do? Unable to install the Jira Service Desk application

[Alex Abramchuk]

installation error

[Nic Brough -Adaptavist-]

It looks to me like the system cannot connect to itself.

Go find the "base url" (it's under "general settings" in admin), and, on the server, try going to that URL in a browser.  Does that get you the login screen?

[Alex Abramchuk]

The system comes in, everything works, But it is not possible to install SERVICE DESK

[Alex Abramchuk]

[Nic Brough -Adaptavist-]

I am afraid I cannot read the error messages.  To my shame, I only speak English.

You should be seeing these errors echoed out into your logs, with more detail though, especially the one in the big pop-up box.  Could you check through the logs for those errors and look at what causes them?

[Alex Abramchuk]

When installing the Jira Service Desk application, an error occurs

[Nic Brough -Adaptavist-]

We need to know what the errors are in full.  When you get "installation error", that will be written into the log so you can search for it.  You then need to read above and below the error to see what the underlying error is.

[Alex Abramchuk]

2018-09-13 12:00:40,763 Caesium-1-2 INFO ServiceRunner [c.a.j.p.h.service.ping.RefreshConnectionStatusJobHandler] Running RefreshConnectionStatusJobHandler...
2018-09-13 12:00:40,776 Caesium-1-2 INFO ServiceRunner [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Running InstallGlancesJobHandler...
2018-09-13 12:00:40,776 Caesium-1-2 INFO ServiceRunner [c.a.j.p.h.service.connect.InstallGlancesJobHandler] There is no link to HipChat, no need to install glances.
2018-09-13 12:02:14,443 UpmAsynchronousTaskManager:thread-4 INFO o.abramchuk 575x985x2 11826nx 192.168.0.66 /rest/plugins/1.0/installed-marketplace [c.a.plugin.loaders.ScanningPluginLoader] No plugins found to be installed
2018-09-13 12:02:14,493 UpmAsynchronousTaskManager:thread-4 INFO o.abramchuk 575x985x2 11826nx 192.168.0.66 /rest/plugins/1.0/installed-marketplace [c.a.plugin.manager.DefaultPluginManager] Updating plugin 'com.atlassian.servicedesk.application' from version '3.15.1' to version '3.15.1'
2018-09-13 12:02:14,517 UpmAsynchronousTaskManager:thread-4 INFO o.abramchuk 575x985x2 11826nx 192.168.0.66 /rest/plugins/1.0/installed-marketplace [c.a.plugin.loaders.ScanningPluginLoader] Removed plugin 'com.atlassian.servicedesk.application'
2018-09-13 12:02:16,454 UpmScheduler:thread-4 WARN o.abramchuk 567x791x1 pimwqc 192.168.0.66 /rest/plugins/1.0/ [c.a.upm.pac.PacClientImpl] Update check request may take longer because of the number of apps

[Alex Abramchuk]

2018-09-11 17:10:26,989 HealthCheck:thread-2 ERROR [c.a.t.j.healthcheck.support.GadgetFeedUrlHealthCheck] An error occurred when performing the Gadget feed URL healthcheck
org.apache.http.conn.ConnectTimeoutException: Connect to 193.107.74.112:9999 [/193.107.74.112] failed: connect timed out
at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:151)
at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.connect(PoolingHttpClientConnectionManager.java:373)
at org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:381)
at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:237)
at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:185)
at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:89)
at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:111)
at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:185)
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:83)
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:108)
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:56)
at com.atlassian.troubleshooting.jira.healthcheck.support.GadgetFeedUrlHealthCheck.check(GadgetFeedUrlHealthCheck.java:55)
at com.atlassian.troubleshooting.healthcheck.impl.PluginSuppliedSupportHealthCheck.check(PluginSuppliedSupportHealthCheck.java:49)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang.Thread.run(Thread.java:748)
Caused by: java.net.SocketTimeoutException: connect timed out
at java.net.DualStackPlainSocketImpl.waitForConnect(Native Method)
at java.net.DualStackPlainSocketImpl.socketConnect(DualStackPlainSocketImpl.java:85)
at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:350)
at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:206)
at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:188)
at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)
at java.net.Socket.connect(Socket.java:589)
at org.apache.http.conn.socket.PlainConnectionSocketFactory.connectSocket(PlainConnectionSocketFactory.java:75)
at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:142)

[Alex Abramchuk]

2018-09-11 17:10:22,014 Caesium-1-4 ERROR [c.a.jira.upgrade.UpgradeScheduler] Error occurred during execution of upgrades
com.atlassian.jira.upgrade.UpgradeException
* Plugin upgrade(s) failed
at com.atlassian.jira.upgrade.UpgradeScheduler.runPluginUpgrades(UpgradeScheduler.java:106)
at com.atlassian.jira.upgrade.UpgradeScheduler.runUpgrades(UpgradeScheduler.java:78)
at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:153)
at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:118)
at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:97)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.launchJob(CaesiumSchedulerService.java:443)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJob(CaesiumSchedulerService.java:438)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJobWithRecoveryGuard(CaesiumSchedulerService.java:462)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeQueuedJob(CaesiumSchedulerService.java:390)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:285)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:282)
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeJob(SchedulerQueueWorker.java:65)
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeNextJob(SchedulerQueueWorker.java:59)
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.run(SchedulerQueueWorker.java:34)
at java.lang.Thread.run(Thread.java:748)
2018-09-11 17:10:26,989 HealthCheck:thread-2 ERROR [c.a.t.j.healthcheck.support.GadgetFeedUrlHealthCheck] An error occurred when performing the Gadget feed URL healthcheck
org.apache.http.conn.ConnectTimeoutException: Connect to 193.107.74.112:9999 [/193.107.74.112] failed: connect timed out
at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:151)
at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.connect(PoolingHttpClientConnectionManager.java:373)
at org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:381)
at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:237)
at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:185)
at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:89)
at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:111)
at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:185)
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:83)
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:108)
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:56)
at com.atlassian.troubleshooting.jira.healthcheck.support.GadgetFeedUrlHealthCheck.check(GadgetFeedUrlHealthCheck.java:55)
at com.atlassian.troubleshooting.healthcheck.impl.PluginSuppliedSupportHealthCheck.check(PluginSuppliedSupportHealthCheck.java:49)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang.Thread.run(Thread.java:748)
Caused by: java.net.SocketTimeoutException: connect timed out
at java.net.DualStackPlainSocketImpl.waitForConnect(Native Method)
at java.net.DualStackPlainSocketImpl.socketConnect(DualStackPlainSocketImpl.java:85)
at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:350)
at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:206)
at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:188)
at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)
at java.net.Socket.connect(Socket.java:589)
at org.apache.http.conn.socket.PlainConnectionSocketFactory.connectSocket(PlainConnectionSocketFactory.java:75)
at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:142)

[Alex Abramchuk]

Can you help me?

[Alex Abramchuk]

2018-09-11 17:10:22,007 Caesium-1-4 ERROR [c.a.upgrade.core.DefaultUpgradeTaskFactoryProcessor] Failed to run performUpgradesUnsafe tasks from factory com.atlassian.servicedesk
com.atlassian.util.concurrent.LazyReference$InitializationException: java.lang.RuntimeException: Could not find upgrade task with OSGi service name com.atlassian.servicedesk.plugins.cannedresponses.internal.bootstrap.upgrade.tasks.AUT_0010_TurnOnCannedResponses
at com.atlassian.util.concurrent.LazyReference.getInterruptibly(LazyReference.java:149)
at com.atlassian.util.concurrent.LazyReference.get(LazyReference.java:112)
at com.atlassian.servicedesk.bootstrap.upgrade.registry.UpgradeTaskRegistry.getAll(UpgradeTaskRegistry.java:62)
at com.atlassian.servicedesk.bootstrap.upgrade.AsyncUpgradeTaskRegistration.getAsyncUpgradeTasks(AsyncUpgradeTaskRegistration.java:61)
at com.atlassian.servicedesk.bootstrap.upgrade.AsyncUpgradeTaskRegistration.buildNumbersAreUnique(AsyncUpgradeTaskRegistration.java:91)
at com.atlassian.servicedesk.bootstrap.upgrade.ServiceDeskUpgradeTaskFactory.getAllUpgradeTasks(ServiceDeskUpgradeTaskFactory.java:70)
at com.atlassian.upgrade.core.DefaultUpgradeTaskFactoryProcessor.performUpgradesUnsafe(DefaultUpgradeTaskFactoryProcessor.java:75)
at com.atlassian.upgrade.core.DefaultUpgradeTaskFactoryProcessor.performUpgrades(DefaultUpgradeTaskFactoryProcessor.java:46)
at com.atlassian.upgrade.core.DefaultUpgradeTaskManager.lambda$upgradePlugins$0(DefaultUpgradeTaskManager.java:54)
at java.util.stream.ReferencePipeline$3$1.accept(ReferencePipeline.java:193)
at java.util.Iterator.forEachRemaining(Iterator.java:116)
at java.util.Spliterators$IteratorSpliterator.forEachRemaining(Spliterators.java:1801)
at java.util.stream.AbstractPipeline.copyInto(AbstractPipeline.java:481)
at java.util.stream.AbstractPipeline.wrapAndCopyInto(AbstractPipeline.java:471)
at java.util.stream.ReduceOps$ReduceOp.evaluateSequential(ReduceOps.java:708)
at java.util.stream.AbstractPipeline.evaluate(AbstractPipeline.java:234)
at java.util.stream.ReferencePipeline.reduce(ReferencePipeline.java:474)
at com.atlassian.upgrade.core.DefaultUpgradeTaskManager.upgradePlugins(DefaultUpgradeTaskManager.java:55)
at com.atlassian.jira.upgrade.PluginUpgradeManager.upgradePlugins(PluginUpgradeManager.java:63)
at com.atlassian.jira.upgrade.UpgradeScheduler.runPluginUpgrades(UpgradeScheduler.java:103)
at com.atlassian.jira.upgrade.UpgradeScheduler.runUpgrades(UpgradeScheduler.java:78)
at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:153)
at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:118)
at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:97)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.launchJob(CaesiumSchedulerService.java:443)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJob(CaesiumSchedulerService.java:438)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJobWithRecoveryGuard(CaesiumSchedulerService.java:462)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeQueuedJob(CaesiumSchedulerService.java:390)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:285)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:282)
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeJob(SchedulerQueueWorker.java:65)
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeNextJob(SchedulerQueueWorker.java:59)
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.run(SchedulerQueueWorker.java:34)
at java.lang.Thread.run(Thread.java:748)

[Alex Abramchuk]

2018-09-11 17:10:22,007 Caesium-1-4 ERROR [c.a.upgrade.core.DefaultUpgradeTaskFactoryProcessor] Failed to run performUpgradesUnsafe tasks from factory com.atlassian.servicedesk
com.atlassian.util.concurrent.LazyReference$InitializationException: java.lang.RuntimeException: Could not find upgrade task with OSGi service name com.atlassian.servicedesk.plugins.cannedresponses.internal.bootstrap.upgrade.tasks.AUT_0010_TurnOnCannedResponses
at com.atlassian.util.concurrent.LazyReference.getInterruptibly(LazyReference.java:149)
at com.atlassian.util.concurrent.LazyReference.get(LazyReference.java:112)
at com.atlassian.servicedesk.bootstrap.upgrade.registry.UpgradeTaskRegistry.getAll(UpgradeTaskRegistry.java:62)
at com.atlassian.servicedesk.bootstrap.upgrade.AsyncUpgradeTaskRegistration.getAsyncUpgradeTasks(AsyncUpgradeTaskRegistration.java:61)
at com.atlassian.servicedesk.bootstrap.upgrade.AsyncUpgradeTaskRegistration.buildNumbersAreUnique(AsyncUpgradeTaskRegistration.java:91)
at com.atlassian.servicedesk.bootstrap.upgrade.ServiceDeskUpgradeTaskFactory.getAllUpgradeTasks(ServiceDeskUpgradeTaskFactory.java:70)
at com.atlassian.upgrade.core.DefaultUpgradeTaskFactoryProcessor.performUpgradesUnsafe(DefaultUpgradeTaskFactoryProcessor.java:75)
at com.atlassian.upgrade.core.DefaultUpgradeTaskFactoryProcessor.performUpgrades(DefaultUpgradeTaskFactoryProcessor.java:46)
at com.atlassian.upgrade.core.DefaultUpgradeTaskManager.lambda$upgradePlugins$0(DefaultUpgradeTaskManager.java:54)
at java.util.stream.ReferencePipeline$3$1.accept(ReferencePipeline.java:193)
at java.util.Iterator.forEachRemaining(Iterator.java:116)
at java.util.Spliterators$IteratorSpliterator.forEachRemaining(Spliterators.java:1801)
at java.util.stream.AbstractPipeline.copyInto(AbstractPipeline.java:481)
at java.util.stream.AbstractPipeline.wrapAndCopyInto(AbstractPipeline.java:471)
at java.util.stream.ReduceOps$ReduceOp.evaluateSequential(ReduceOps.java:708)
at java.util.stream.AbstractPipeline.evaluate(AbstractPipeline.java:234)
at java.util.stream.ReferencePipeline.reduce(ReferencePipeline.java:474)
at com.atlassian.upgrade.core.DefaultUpgradeTaskManager.upgradePlugins(DefaultUpgradeTaskManager.java:55)
at com.atlassian.jira.upgrade.PluginUpgradeManager.upgradePlugins(PluginUpgradeManager.java:63)
at com.atlassian.jira.upgrade.UpgradeScheduler.runPluginUpgrades(UpgradeScheduler.java:103)
at com.atlassian.jira.upgrade.UpgradeScheduler.runUpgrades(UpgradeScheduler.java:78)
at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:153)
at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:118)
at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:97)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.launchJob(CaesiumSchedulerService.java:443)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJob(CaesiumSchedulerService.java:438)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJobWithRecoveryGuard(CaesiumSchedulerService.java:462)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeQueuedJob(CaesiumSchedulerService.java:390)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:285)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:282)
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeJob(SchedulerQueueWorker.java:65)
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeNextJob(SchedulerQueueWorker.java:59)
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.run(SchedulerQueueWorker.java:34)
at java.lang.Thread.run(Thread.java:748)
Caused by: java.lang.RuntimeException: Could not find upgrade task with OSGi service name com.atlassian.servicedesk.plugins.cannedresponses.internal.bootstrap.upgrade.tasks.AUT_0010_TurnOnCannedResponses
at com.atlassian.servicedesk.bootstrap.upgrade.registry.UpgradeTaskReference$ServiceReference.getInstance(UpgradeTaskReference.java:85)
at com.atlassian.servicedesk.bootstrap.upgrade.registry.UpgradeTaskRegistry.lambda$getOrCreateUpgradeTaskInstances$0(UpgradeTaskRegistry.java:51)
at java.util.stream.ReferencePipeline$3$1.accept(ReferencePipeline.java:193)
at java.util.Iterator.forEachRemaining(Iterator.java:116)
at java.util.Spliterators$IteratorSpliterator.forEachRemaining(Spliterators.java:1801)
at java.util.stream.AbstractPipeline.wrapAndCopyInto(AbstractPipeline.java:471)
at java.util.stream.ReduceOps$ReduceOp.evaluateSequential(ReduceOps.java:708)
at java.util.stream.AbstractPipeline.evaluate(AbstractPipeline.java:234)
at java.util.stream.ReferencePipeline.collect(ReferencePipeline.java:499)
at com.atlassian.servicedesk.bootstrap.upgrade.registry.UpgradeTaskRegistry.getOrCreateUpgradeTaskInstances(UpgradeTaskRegistry.java:52)
at com.atlassian.servicedesk.bootstrap.upgrade.registry.UpgradeTaskRegistry.access$300(UpgradeTaskRegistry.java:18)
at com.atlassian.servicedesk.bootstrap.upgrade.registry.UpgradeTaskRegistry$1.create(UpgradeTaskRegistry.java:27)
at com.atlassian.servicedesk.bootstrap.upgrade.registry.UpgradeTaskRegistry$1.create(UpgradeTaskRegistry.java:24)
at com.atlassian.util.concurrent.LazyReference$Sync.run(LazyReference.java:325)
at com.atlassian.util.concurrent.LazyReference.getInterruptibly(LazyReference.java:143)
at com.atlassian.util.concurrent.LazyReference.get(LazyReference.java:112)
at com.atlassian.servicedesk.bootstrap.upgrade.registry.UpgradeTaskRegistry.getAll(UpgradeTaskRegistry.java:62)
at com.atlassian.servicedesk.bootstrap.upgrade.AsyncUpgradeTaskRegistration.getAsyncUpgradeTasks(AsyncUpgradeTaskRegistration.java:61)
at com.atlassian.servicedesk.bootstrap.upgrade.AsyncUpgradeTaskRegistration.buildNumbersAreUnique(AsyncUpgradeTaskRegistration.java:91)
at com.atlassian.servicedesk.bootstrap.upgrade.ServiceDeskUpgradeTaskFactory.getAllUpgradeTasks(ServiceDeskUpgradeTaskFactory.java:70)
at com.atlassian.upgrade.core.DefaultUpgradeTaskFactoryProcessor.hasPendingUpgrades(DefaultUpgradeTaskFactoryProcessor.java:146)
at com.atlassian.upgrade.core.DefaultUpgradeTaskManager.lambda$needsUpgrading$2(DefaultUpgradeTaskManager.java:86)
at java.util.stream.MatchOps$1MatchSink.accept(MatchOps.java:90)
at java.util.ArrayList$ArrayListSpliterator.tryAdvance(ArrayList.java:1359)
at java.util.stream.ReferencePipeline.forEachWithCancel(ReferencePipeline.java:126)
at java.util.stream.AbstractPipeline.copyIntoWithCancel(AbstractPipeline.java:498)
at java.util.stream.AbstractPipeline.copyInto(AbstractPipeline.java:485)
at java.util.stream.AbstractPipeline.wrapAndCopyInto(AbstractPipeline.java:471)
at java.util.stream.MatchOps$MatchOp.evaluateSequential(MatchOps.java:230)
at java.util.stream.MatchOps$MatchOp.evaluateSequential(MatchOps.java:196)
at java.util.stream.AbstractPipeline.evaluate(AbstractPipeline.java:234)
at java.util.stream.ReferencePipeline.anyMatch(ReferencePipeline.java:449)
at com.atlassian.upgrade.core.DefaultUpgradeTaskManager.needsUpgrading(DefaultUpgradeTaskManager.java:86)
at com.atlassian.jira.upgrade.PluginUpgradeListener.onPluginInstall(PluginUpgradeListener.java:63)
... 2 filtered
at java.lang.reflect.Method.invoke(Method.java:498)
at com.atlassian.event.internal.SingleParameterMethodListenerInvoker.invoke(SingleParameterMethodListenerInvoker.java:40)
at com.atlassian.event.internal.AsynchronousAbleEventDispatcher$1$1.run(AsynchronousAbleEventDispatcher.java:38)
at com.google.common.util.concurrent.MoreExecutors$DirectExecutorService.execute(MoreExecutors.java:299)
at com.atlassian.event.internal.AsynchronousAbleEventDispatcher.dispatch(AsynchronousAbleEventDispatcher.java:88)
at com.atlassian.event.internal.EventPublisherImpl.invokeListeners(EventPublisherImpl.java:204)
at com.atlassian.event.internal.EventPublisherImpl.publish(EventPublisherImpl.java:115)
at com.atlassian.plugin.event.impl.DefaultPluginEventManager.broadcast(DefaultPluginEventManager.java:83)
at com.atlassian.plugin.manager.DefaultPluginManager.broadcastIgnoreError(DefaultPluginManager.java:2129)
at com.atlassian.plugin.manager.DefaultPluginManager.enableDependentPlugins(DefaultPluginManager.java:1264)
at com.atlassian.plugin.manager.DefaultPluginManager.addPlugins(DefaultPluginManager.java:1218)
at com.atlassian.jira.plugin.JiraPluginManager.addPlugins(JiraPluginManager.java:165)
at com.atlassian.plugin.manager.DefaultPluginManager.earlyStartup(DefaultPluginManager.java:597)
at com.atlassian.jira.plugin.JiraPluginManager.earlyStartup(JiraPluginManager.java:125)
at com.atlassian.jira.component.pico.ComponentManager$PluginSystem.earlyStartup(ComponentManager.java:781)
at com.atlassian.jira.component.pico.ComponentManager.quickStart(ComponentManager.java:213)
at com.atlassian.jira.component.pico.ComponentManager.start(ComponentManager.java:182)
at com.atlassian.jira.upgrade.PluginSystemLauncher.start(PluginSystemLauncher.java:45)
at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$postDbLaunch$2(DefaultJiraLauncher.java:143)
at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrEnqueue(DatabaseConfigurationManagerImpl.java:304)
at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrWhenDatabaseActivated(DatabaseConfigurationManagerImpl.java:199)
at com.atlassian.jira.startup.DefaultJiraLauncher.postDbLaunch(DefaultJiraLauncher.java:135)
at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$start$0(DefaultJiraLauncher.java:102)
at com.atlassian.jira.util.devspeed.JiraDevSpeedTimer.run(JiraDevSpeedTimer.java:31)
at com.atlassian.jira.startup.DefaultJiraLauncher.start(DefaultJiraLauncher.java:100)
at com.atlassian.jira.startup.LauncherContextListener.initSlowStuff(LauncherContextListener.java:154)
... 1 more
2018-09-11 17:10:22,014 Caesium-1-4 ERROR [c.a.jira.upgrade.UpgradeScheduler] Error occurred during execution of upgrades
com.atlassian.jira.upgrade.UpgradeException
* Plugin upgrade(s) failed
at com.atlassian.jira.upgrade.UpgradeScheduler.runPluginUpgrades(UpgradeScheduler.java:106)
at com.atlassian.jira.upgrade.UpgradeScheduler.runUpgrades(UpgradeScheduler.java:78)
at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:153)
at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:118)
at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:97)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.launchJob(CaesiumSchedulerService.java:443)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJob(CaesiumSchedulerService.java:438)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJobWithRecoveryGuard(CaesiumSchedulerService.java:462)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeQueuedJob(CaesiumSchedulerService.java:390)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:285)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:282)
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeJob(SchedulerQueueWorker.java:65)
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeNextJob(SchedulerQueueWorker.java:59)
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.run(SchedulerQueueWorker.java:34)
at java.lang.Thread.run(Thread.java:748)
2018-09-11 17:10:26,989 HealthCheck:thread-2 ERROR [c.a.t.j.healthcheck.support.GadgetFeedUrlHealthCheck] An error occurred when performing the Gadget feed URL healthcheck
org.apache.http.conn.ConnectTimeoutException: Connect to 193.107.74.112:9999 [/193.107.74.112] failed: connect timed out
at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:151)
at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.connect(PoolingHttpClientConnectionManager.java:373)
at org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:381)
at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:237)
at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:185)
at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:89)
at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:111)
at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:185)
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:83)
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:108)
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:56)
at com.atlassian.troubleshooting.jira.healthcheck.support.GadgetFeedUrlHealthCheck.check(GadgetFeedUrlHealthCheck.java:55)
at com.atlassian.troubleshooting.healthcheck.impl.PluginSuppliedSupportHealthCheck.check(PluginSuppliedSupportHealthCheck.java:49)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang.Thread.run(Thread.java:748)
Caused by: java.net.SocketTimeoutException: connect timed out
at java.net.DualStackPlainSocketImpl.waitForConnect(Native Method)
at java.net.DualStackPlainSocketImpl.socketConnect(DualStackPlainSocketImpl.java:85)
at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:350)
at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:206)
at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:188)
at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)
at java.net.Socket.connect(Socket.java:589)
at org.apache.http.conn.socket.PlainConnectionSocketFactory.connectSocket(PlainConnectionSocketFactory.java:75)
at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:142)
... 16 more
2018-09-11 17:13:46,841 UpmAsynchronousTaskManager:thread-1 INFO o.abramchuk 1030x82x1 hzxg7g 192.168.0.66 /rest/plugins/1.0/ [c.a.plugin.loaders.ScanningPluginLoader] No plugins found to be installed
2018-09-11 17:13:46,928 UpmAsynchronousTaskManager:thread-1 INFO o.abramchuk 1030x82x1 hzxg7g 192.168.0.66 /rest/plugins/1.0/ [c.a.plugin.manager.DefaultPluginManager] Updating plugin 'com.atlassian.servicedesk.application' from version '3.15.1' to version '3.15.1'
2018-09-11 17:13:46,954 UpmAsynchronousTaskManager:thread-1 INFO o.abramchuk 1030x82x1 hzxg7g 192.168.0.66 /rest/plugins/1.0/ [c.a.plugin.loaders.ScanningPluginLoader] Removed plugin 'com.atlassian.servicedesk.application'
2018-09-11 17:13:48,545 UpmScheduler:thread-2 WARN o.abramchuk [c.a.upm.pac.PacClientImpl] Update check request may take longer because of the number of apps
2018-09-11 17:14:21,821 Modification Check:thread-1 INFO [c.a.jira.startup.JiraStartupLogger]

[Alex Abramchuk]

12-Sep-2018 16:49:28.008 WARNING [http-nio-8080-exec-12] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI http://193.107.74.112:9999/rest/issueNav/1/issueTable, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.
12-Sep-2018 16:49:28.072 WARNING [http-nio-8080-exec-3] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI http://193.107.74.112:9999/rest/issueNav/1/issueTable/stable, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.
12-Sep-2018 16:49:28.563 WARNING [http-nio-8080-exec-8] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI http://193.107.74.112:9999/rest/issueNav/1/issueTable, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.
12-Sep-2018 16:49:28.617 WARNING [http-nio-8080-exec-24] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI http://193.107.74.112:9999/rest/issueNav/1/issueTable/stable, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.
12-Sep-2018 16:49:29.401 WARNING [http-nio-8080-exec-4] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI http://193.107.74.112:9999/rest/issueNav/1/issueTable, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.
12-Sep-2018 16:49:29.472 WARNING [http-nio-8080-exec-6] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI http://193.107.74.112:9999/rest/issueNav/1/issueTable/stable, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.
12-Sep-2018 16:49:29.910 WARNING [http-nio-8080-exec-11] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI http://193.107.74.112:9999/rest/issueNav/1/issueTable, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.
12-Sep-2018 16:49:29.999 WARNING [http-nio-8080-exec-9] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI http://193.107.74.112:9999/rest/issueNav/1/issueTable/stable, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.
12-Sep-2018 16:49:54.571 WARNING [http-nio-8080-exec-9] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI http://193.107.74.112:9999/rest/issueNav/1/issueTable/stable, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.
12-Sep-2018 16:58:00.223 WARNING [http-nio-8080-exec-16] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI http://193.107.74.112:9999/rest/issueNav/latest/preferredSearchLayout, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.
12-Sep-2018 16:58:00.386 WARNING [http-nio-8080-exec-11] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI http://193.107.74.112:9999/rest/issueNav/1/issueTable/stable, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.

[Nic Brough -Adaptavist-]

What do the logs say?

[Alex Abramchuk]

Where to find the log file?

[Nic Brough -Adaptavist-]

<jira home>/logs

If you're not sure what your Jira home is, look in the "system information" page, it gives the full path to the logs there.

[Alex Abramchuk]

https://dropmefiles.com/WAFkq
link to the file logs

[Nic Brough -Adaptavist-]

You'll need to read them for the time you tried the installation, I don't have time to read them for you.

[Alex Abramchuk]

12-Sep-2018 16:49:28.008 WARNING [http-nio-8080-exec-12] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI http://193.107.74.112:9999/rest/issueNav/1/issueTable, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.
12-Sep-2018 16:49:28.072 WARNING [http-nio-8080-exec-3] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI http://193.107.74.112:9999/rest/issueNav/1/issueTable/stable, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.
12-Sep-2018 16:49:28.563 WARNING [http-nio-8080-exec-8] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI http://193.107.74.112:9999/rest/issueNav/1/issueTable, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.
12-Sep-2018 16:49:28.617 WARNING [http-nio-8080-exec-24] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI http://193.107.74.112:9999/rest/issueNav/1/issueTable/stable, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.
12-Sep-2018 16:49:29.401 WARNING [http-nio-8080-exec-4] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI http://193.107.74.112:9999/rest/issueNav/1/issueTable, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.
12-Sep-2018 16:49:29.472 WARNING [http-nio-8080-exec-6] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI http://193.107.74.112:9999/rest/issueNav/1/issueTable/stable, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.
12-Sep-2018 16:49:29.910 WARNING [http-nio-8080-exec-11] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI http://193.107.74.112:9999/rest/issueNav/1/issueTable, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.
12-Sep-2018 16:49:29.999 WARNING [http-nio-8080-exec-9] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI http://193.107.74.112:9999/rest/issueNav/1/issueTable/stable, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.
12-Sep-2018 16:49:54.571 WARNING [http-nio-8080-exec-9] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI http://193.107.74.112:9999/rest/issueNav/1/issueTable/stable, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.
12-Sep-2018 16:58:00.223 WARNING [http-nio-8080-exec-16] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI http://193.107.74.112:9999/rest/issueNav/latest/preferredSearchLayout, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.
12-Sep-2018 16:58:00.386 WARNING [http-nio-8080-exec-11] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI http://193.107.74.112:9999/rest/issueNav/1/issueTable/stable, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.

[Alex Abramchuk]

12-Sep-2018 16:49:29.999 WARNING [http-nio-8080-exec-9] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI http://193.107.74.112:9999/rest/issueNav/1/issueTable/stable, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.
12-Sep-2018 16:49:54.571 WARNING [http-nio-8080-exec-9] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI http://193.107.74.112:9999/rest/issueNav/1/issueTable/stable, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.
12-Sep-2018 16:58:00.223 WARNING [http-nio-8080-exec-16] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI http://193.107.74.112:9999/rest/issueNav/latest/preferredSearchLayout, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.
12-Sep-2018 16:58:00.386 WARNING [http-nio-8080-exec-11] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI http://193.107.74.112:9999/rest/issueNav/1/issueTable/stable, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.

[Alex Abramchuk]

I do not understand logs. I do not know what to do!??? I wanted to buy a license and install Jira Service Desk, but I can not do it!

[Nic Brough -Adaptavist-]

You need to find the errors that were thrown when you tried to do the installation, and share the basics of the errors if you want help with them.  But the errors should be telling you what went wrong directly.

[Alex Abramchuk]

[Alex Abramchuk]

Which log file do I need?

[Alex Abramchuk]

Can you help me?

[Nic Brough -Adaptavist-]

Start with the two named jirasoftware<x>

[Alex Abramchuk]

2018-09-11 11:27:12,758 Caesium-1-4 ERROR [c.a.jira.upgrade.UpgradeScheduler] Error occurred during execution of upgrades
com.atlassian.jira.upgrade.UpgradeException
* Plugin upgrade(s) failed
at com.atlassian.jira.upgrade.UpgradeScheduler.runPluginUpgrades(UpgradeScheduler.java:106)
at com.atlassian.jira.upgrade.UpgradeScheduler.runUpgrades(UpgradeScheduler.java:78)
at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:153)
at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:118)
at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:97)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.launchJob(CaesiumSchedulerService.java:443)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJob(CaesiumSchedulerService.java:438)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJobWithRecoveryGuard(CaesiumSchedulerService.java:462)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeQueuedJob(CaesiumSchedulerService.java:390)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:285)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:282)
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeJob(SchedulerQueueWorker.java:65)
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeNextJob(SchedulerQueueWorker.java:59)
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.run(SchedulerQueueWorker.java:34)
at java.lang.Thread.run(Thread.java:748)

[Alex Abramchuk]

018-09-11 14:37:49,894 HealthCheck:thread-4 ERROR [c.a.t.j.healthcheck.support.GadgetFeedUrlHealthCheck] An error occurred when performing the Gadget feed URL healthcheck
org.apache.http.conn.ConnectTimeoutException: Connect to 193.107.74.112:9999 [/193.107.74.112] failed: connect timed out

[Alex Abramchuk]

com.atlassian.upm.impl.PluginManagerPluginAsynchronousTaskStatusStor042c22a55415dd59acc06d5015f8c0f8 : {"id":"4549614e-f858-4ae1-866c-a38c1bb7aacc","type":"INSTALL","userKey":"ᢰ᭷󪠮즪񠭤𢬢timestamp":1536672217162,"status":{"done":true,"error":null,"description":null,"stage":null,"resourceName":null,"resourceVersion":null,"itemsDone":null,"itemsTotal":null,"progress":1.0,"successes":null,"failures":null,"nextStepPostUri":null,"resultUri":"/rest/plugins/1.0/com.atlassian.servicedesk.application-key","pollDelay":100},"cancellable":false}
com.atlassian.upm.impl.PluginManagerPluginAsynchronousTaskStatusStor1f9696efc1a198418c4f9bdbc576d6de : {"id":"172fd4aa-3dd0-42b3-b241-15c9abe7c4cb","type":"INSTALL","userKey":"ᢰ᭷󪠮즪񠭤𢬢timestamp":1536663915240,"status":{"done":true,"error":null,"description":null,"stage":null,"resourceName":null,"resourceVersion":null,"itemsDone":null,"itemsTotal":null,"progress":1.0,"successes":null,"failures":null,"nextStepPostUri":null,"resultUri":"/rest/plugins/1.0/com.atlassian.servicedesk.application-key","pollDelay":100},"cancellable":false}
com.atlassian.upm.impl.PluginManagerPluginAsynchronousTaskStatusStor34d74c8e2a8cd8606933c3d7e1fae20d : {"id":"771aab8f-6a69-4c5f-94ed-6cc19818afd6","type":"INSTALL","userKey":"ᢰ᭷󪠮즪񠭤𢬢timestamp":1536655616699,"status":{"done":true,"error":{"code":null,"message":"Υ 󤠫ﲼ 󱲠鳼 �� https://ru.atlassian.com/software/jira/service-desk/download. ԡ楨򥱼, ���� 妩񲢨򥫥�},"description":null,"stage":null,"resourceName":"https://ru.atlassian.com/software/jira/service-desk/download","resourceVersion":null,"itemsDone":null,"itemsTotal":null,"progress":null,"successes":null,"failures":null,"nextStepPostUri":null,"resultUri":null,"pollDelay":100},"cancellable":false}
com.atlassian.upm.impl.PluginManagerPluginAsynchronousTaskStatusStor42f2a9c4f75302aee7b9d9e0a612516d : {"id":"c6dedcb1-c96d-459a-a9f6-ae8db427347f","type":"INSTALL","userKey":"ᢰ᭷󪠮즪񠭤𢬢timestamp":1536655147701,"status":{"done":true,"error":null,"description":null,"stage":null,"resourceName":null,"resourceVersion":null,"itemsDone":null,"itemsTotal":null,"progress":1.0,"successes":null,"failures":null,"nextStepPostUri":null,"resultUri":"/rest/plugins/1.0/com.atlassian.servicedesk.application-key","pollDelay":100},"cancellable":false}
com.atlassian.upm.impl.PluginManagerPluginAsynchronousTaskStatusStor4b005dc25d994e651c6c59c6523782eb : {"id":"dca6b9f9-50fd-47ee-a1ed-df1b88943350","type":"INSTALL","userKey":"ᢰ᭷󪠮즪񠭤𢬢timestamp":1536673901625,"status":{"done":true,"error":null,"description":null,"stage":null,"resourceName":null,"resourceVersion":null,"itemsDone":null,"itemsTotal":null,"progress":1.0,"successes":null,"failures":null,"nextStepPostUri":null,"resultUri":"/rest/plugins/1.0/com.atlassian.servicedesk.application-key","pollDelay":100},"cancellable":false}
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com.atlassian.upm.impl.PluginManagerPluginAsynchronousTaskStatusStor5444322afabc9c1b8d43c3d3853a6213 : {"id":"e3687406-fc1b-44c9-b47d-58078f6122d6","type":"INSTALL","userKey":"ᢰ᭷󪠮즪񠭤𢬢timestamp":1536655407250,"status":{"done":true,"error":null,"description":null,"stage":null,"resourceName":null,"resourceVersion":null,"itemsDone":null,"itemsTotal":null,"progress":1.0,"successes":null,"failures":null,"nextStepPostUri":null,"resultUri":"/rest/plugins/1.0/com.atlassian.servicedesk.application-key","pollDelay":100},"cancellable":false}
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[Nic Brough -Adaptavist-]

I'm struggling with these logs.  There's no indication of which one happens at the time you attempt the install, and there's errors missing before and after the ones you are posting.