Can't download jira backup file due to permissions issue

[Tony O]

I am the original user to a new atlassian jira instance but unable to download backup due to permissions. I have checked my user via the user management and can verify I am the full administrator, plus I have all the rights as expected (I haven't removed anything) but when I try to download the export that I create, it brings up a seperate login box prompting me for a login (see attached).

I have tried both Chrome (vers. 50.0.2661.102 m) and Firefox (vers. 46.0.1)

Please could you assist as I am needing to migrate to another instance url before purchasing a license.

backupissue.png

[Tony O · Accepted solution]

Hi Cody,

That was exactly the problem... When you initially get your account, a default username of 'admin' will be given to you and (from what I can see) the only way to know what that username is by going into "site administration" and then into user management.

Once I used this username with my password, all was fine.

[105349]

Awesome!  Great to hear that it was an easy one.  

If you wouldn't mind marking this as answered, I'd appreciate it!  Thanks!

[105349]

Hey Tony!

What are you using for the username?  Your email address or your actual username?

I ran into a similar issue a long while back that was caused by me trying to use my email address, (which I had been using to log into the instance), instead of my actual username.