Can't access JIRA because I did not receive the verification code in my email?

[Pan Peter]

The JIRA requires me to input the verification code that has been sent to my email. However, after waiting for a long time, I did not receive the verification code in my email. How can I fix this problem?

[Earl McCutcheon]

Hello @Pan Peter ,

First and foremost you should be able to go to my.atlassian.com and see all the sites tied to your account.

However, I do not see any newly created account connected to your current e-mail address, and to investigate this further, we will need to collect additional personally identifiable information not suited to post in this public forum.

So for follow up please follow the instructions to contact our customer advocates team by logging into your Atlassian account and going to:

• https://support.atlassian.com/contact/

Then, select the option "Billing and licensing" under the "What can we help you with?" header.

Regards,
Earl

[Fadoua]

@Pan Peter 

Welcome to the Atlassian Community!

Assuming that you checked your Spam and couldn't find any email with the code.

Is the email being sent to the right email? Did you double check the spelling or any extra space that could be behind the problem?

Best,

Fadoua

[Pan Peter]

Yes, the email is being sent to the correct address, and the spelling is correct. Additionally, I can't find any email with the code in my Spam folder. Finally, could you help check whether my email has been ban due to my email list into Atlassian's suppression list? If so, please help remove my email from the suppression list. Thanks.

For more, refer to the following links for the same problems "Not receiving verification email"

https://community.atlassian.com/t5/Atlassian-Account-questions/Not-receiving-verification-email/qaq-p/1867487

https://community.atlassian.com/t5/Bitbucket-questions/Two-step-verification-code-issue/qaq-p/2226002

[Fadoua]

Let's involve Atlassian Team @Pan Peter .

[Pan Peter]

Any update? Thanks.

[Fadoua]

I asked Atlassian for help since they can check internally users accounts