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Can I set the assignee based on customer?

Can I set the assignee based on customer?

I would like to be able to set the assignee field to a certain agent based on which Customer submits the ticket.

It could either be on a per customer basis or a per organization basis.

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you can use built in Automation feature.

Custom Automation

When: Issue Created

If: Reporter = xxx

Then: Edit Issue, Assignee = yyy

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In the automation section, there is no way I can see to set the Reporter =. I can set the User Type=Customer, but that's about as granular as it gets,

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Just found it under "Issue matches"

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Yep that's it. you may wish to accept answer to help others in future.

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Can I set the assignee based on customer?

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