Automation with Request Type doesn't work
Hi,
I am using Jira Service Management, in particular the Support ticket system.
I want to add an automation where, every time an issue is created, depending on the Request Type of that issue, system automatically assigns a specific Label.
Automation doesn't work and I don't understand why.
I also added a Re-fetch issue data after the trigger, based on some old discussions here in the Community space, but it didn't solve anything.
Thank you for your help,
Enrico
1 answer
It seems the Re-fetch is the only thing that is working fine:
The problem seems to be in the Request type, but I don't understand what is wrong.
I have created several Request types and I want that if the created issues falls into these 2, the trigger applies:
Do you have any ideas?
Thank you for your help!
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