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I need to set up an automation to close all child tickets when a parent ticket is closed, This is standard functionality in other service management tools, so that one response can be sent out to all customers who report an issue. I cannot establish how to do this with automation, nor how to pull up only the children of any specific ticket via JQL.
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To take your question in reverse order, finding "children" depends on what you mean, but I think you'll be able to use the "parent" JQL field in your query.
If you implemented the parent/child relationship with issue links, that's the linkedIssuesOf() function.
Once you have the list of issues, the automation is straightforward. Trigger on a state transition to a closed state, search for children of the triggering ticket, and transition each child ticket to a closed state.
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