Automation rule: Send message to slack with tag name/email address of assignee

[Nguyen Thanh Tien]

In my automation rule, I set an action to "send slack message" as below.

Alert: The ticket <{{issue.url}}|{{issue.key}}> (assignee: <@{{issue.assignee.displayName}}>) remains unresolved.

However, the result displays the assignee as plain text (as shown in the image). Is there any way to properly tag the assignee in Slack so that they receive an alert?

[Bibek Behera]

Hi @Nguyen Thanh Tien ,

I believe the below article has everything you are after. 

https://community.atlassian.com/t5/Automation-articles/Mention-someone-directly-in-Slack-via-Jira-Automation/ba-p/1528605

Best Regards,

Bibek

[Nguyen Thanh Tien]

Hi @Bibek Behera

I've followed your article, but I encountered an error at the "run script" step with message returns as the attached image.