Automation for JIRA

[Mateus Freitas Martins]

I want that JIRA send a email everytime that I have a pending item for five days or more.

[Jack Brickey]

I might take a different approach. Consider setting up a filter and a subscription on that filter. Something like this…

assignee = currentuser() and statuscategory != done and createddate <= -5d

You could have that filter run daily and set up a subscription to email you. Now this will continually show you all issues that are still open for more than five days. This might not be exactly what you’re looking for. If not please provide a bit more details on your desired results.

[Boris Berenberg - Atlas Authority]

I agree with Jack that this is likely the best approach if you need it only for yourself.

If you need more control over who gets notified, or what is included in notifications, consider using Notification Assistant for Jira. We support attachments, custom templates, and more.

[Mateus Freitas Martins]

I have a kanban board with the operation, I want that JIRA send a email everytime that any card is pending for five days or more. Exemple: I've created a card today, this card is selected like a pending item, if this card to continue selected like a pending item for five days or more, the JIRA send a email.