Auto transfer Jira Service Portal Customer comments to Jira linked issues

[Shiwanka Dynamicweb]

we are using Jira Service desk and jira software, we need to transfer customers comments into linked issues in jira software automatically.

can anyone help on this case

Thanks

Shiwanka

[Tomas Gustavsson]

Hi

Can you give some more information on this, is the link created automatically? 
do you have any plugins on you environment such as Scriptrunner or Jira suite util?

[Shiwanka Dynamicweb]

Hi thomas

i dnt have any plugin, just pure jira software and jira support portal.

when customer added a comment to their issues in portal i need to put that in the linked issue automatically, then internal people can see it.

any idea to solve it?

[Tomas Gustavsson]

Hi,

I guess you are trying to setup a Jira Service Desk project, i that's right i'm not sure if you do have Automation function, but if you do, then you should be able to write an if statement,  If you don't have this i think you need to add adaptavista scriptrunner  

Then you can use something like.