Community
Q&A
Jira
Questions
Auto cancel a ticket in absence of customer response in Jira service desk cloud

Auto cancel a ticket in absence of customer response in Jira service desk cloud

Hi All,

I need to create an Automation rule to perform following action:
1)When a ticket is in Pending stage and customer does not reply within 5 working days,
then ticket should be auto cancelled from service desk.

Please help me achieve this without using any plug in.

1 answer

1 accepted

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

0 votes

Answer accepted

Hi Sunil,

the way to do this is to set up an SLA. Here is an snapshot of something similar I have set up. The first image is for the SLA and the second is for the Automation. Hope it helps. Please note that here I am using the original OOTB Automation not the recent A4J Project Automation.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

This works !
Thanks a lot for the quick help :)

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Forums

Q&A

Community resources

Support

Top groups

Community resources

Support

Learn

Community resources

Support

Events

Community resources

Support

Auto cancel a ticket in absence of customer response in Jira service desk cloud

1 answer

1 accepted

Comments for this post are closed

Was this helpful?

Thanks!

TAGS

Community showcase

Atlassian Community Events