Auto assigning ticket based on email's recipient

[Melodie Oquias]

Hi.

For example, if client send request via email to:

1. abc@email.com - it will auto assign to agent A
2. def@email.com - it will auto assign to agent B

Is it possible?

[Jack Brickey]

Melodie,

I would offer the following solution - setup the default assignee based upon unique Request Types. Here is how it would be done in Cloud, server might be different. Disclaimer - While I have not done this, i believe it should work and certainly worth a quick try. 

1. create two different request types, one for each email, e.g. abc_email, def_email
2. suggest hiding these request types from the portal but that is optional/preference. I hide my email request type. If you do not hide then you may end up w/ tickets defaulting to an assignee that you do not want.
3. edit the fields for each request type, add Assignee then edit the value to the desired agent.
4. w/in project settings>email requests you would associate the request type with the email address (see note below)

Note: it seems you are on server and maybe server allows for multiple custom email channels? In cloud there are two available, the default one that comes with (project@company.atlassian.net) and one Custom email. While I currently only have need of one I assume I could use both of these. Ideally I could create unlimited custom emails.