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Attachments in comment on Portal

Attachments in comment on Portal

Hi,

I am now solving the problem with attachments in comments.

I would like to enable previewing in the comments, but so far I can't. The text in the comment is displayed as the attachment name, but the customer on the portal is unable to open the attachment. First of all it is about image formats.

JIRA Service (like a agent):

Portal (like a customer):

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Hello, any update about my ticket please?

Thank you.

Br

Filip

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Welcome @Filip Rott

You can follow these steps:

In order to fix this, follow the steps below:

go to your project settings > fields
click on action > edit fields
click on the field configuration > find the 'Comment' field
click on Renderers and change the render to 'wiki style renderer'

Reference: https://community.atlassian.com/t5/Jira-Service-Management/Viewing-attachments-via-the-customer-portal/qaq-p/1079862

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Hello, @Nikola Perisic

Thank you for fast reaction

I have this setup like this, and still the attachments don't show up.

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Have you tried with incognito mode and clearing your cache?

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Hello @Nikola Perisic ,

Yes I tried both.

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VERSION

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