Then a customer or the service desk add an attachment to service desk ticket in the portal it only show the attachment path and does not allow access the the attachment see below
Any ideas what is going wrong?
Please chceck workaround from this issue: https://jira.atlassian.com/browse/JSDSERVER-43
When adding comments to an issue that will be viewed through a Customer Portal, ensure they're added as part of the comment as per https://jira.atlassian.com/secure/WikiRendererHelpAction.jspa?section=attachments, for example:[^death_star_blueprints.zip]
For more information why this issue is marked as closed, please refer to this comment.
Here is how I fixed my issue:
The 'Comment' field of your Jira is set to use the text parser instead of the wiki markup parser. Because of this, the comment is not parsed and therefore the image is not embedded into the agent's comment.
In order to fix this, follow the steps below:
Hi Everyone, In this tutorial, we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached. SLA Threshold Trigger The SLA t...
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