Add a custom Column

[Timothy McKay]

We would like to add a custom column called County to our All open queue. Can this be done?

[Aaron Pavez _ServiceRocket_]

Hi @Timothy McKay 

Have you created the County field? Does the field have any values?

And yes, you can add it. If it exists, you can add it.

Regards

[Timothy McKay]

No i am not sure how to add the Column

[Aaron Pavez _ServiceRocket_]

In the Columns box, type the field you want to add and a new column at the bottom will show:

In this example, I've added the SF text-field, field.

regards

[Timothy McKay]

How were you able to create the SF text-field

[Aaron Pavez _ServiceRocket_]

Hi!

If the field doesn't show, then it doesn't exist.

Ask your Jira admin to create it and to add it to the space.

The field will be empty, so you will need to discuss with your Jira admin to fill old tickets with that data and new ones from here on.

Regards

[Timothy McKay]

I am the Jira admin but I am new to this and not sure how to do this 

[Aaron Pavez _ServiceRocket_]

First, create a new custom field:

https://support.atlassian.com/jira-cloud-administration/docs/create-a-custom-field/

Then edit the queue and add the new custom field:

https://community.atlassian.com/forums/Jira-Service-Management/How-can-I-add-the-Work-Description-field-to-my-ALL-OPEN-queue/qaq-p/1681776

https://support.atlassian.com/jira-service-management-cloud/docs/edit-queues/

Regards

[Timothy McKay]

Ok so i added a the field as you can see. Then when as you can see when i try to add it to a column its not there what am i doing wrong 

[Aaron Pavez _ServiceRocket_]

What type of field is county?

Can you add a screenshot of the custom field please?

[Ivan Manolov - JXL]

Hi @Timothy McKay,

Adding a column to a queue is done by editing the queue itself, not the field. From your screenshot it looks like a JSM queue, so:

1. Go to your service project, then Queues in the left sidebar.
2. Click the ... menu next to the All open queue and choose Edit queue. (If "All open" is one of the default queues, you may need to be a project administrator. If the option is greyed out, see the note below.)
3. In the Columns section, start typing County in the field at the bottom of the column list - the matching custom field should appear in the dropdown. Click it and it'll be added as a new column at the end.
4. Drag the column to reorder if you want it earlier in the list, then Save.

A couple of things that commonly trip people up here:

• Default queues are read-only in some setups. If "All open" is a system-default queue and you can't edit it, the workaround is to clone it: click ... > Clone queue, give the clone a name (e.g., "All open (with County)"), edit the clone to add the County column, and use that one going forward. The original stays untouched.
• The field has to be visible to the work types in the queue. If your queue covers multiple work types and County only sits on the screens for some of them, the column will show empty values for the others. Check Settings > Issues > Custom fields > County > Contexts and default value to confirm where it's available.
• Permissions. Editing queues requires the Service project administrator role (or higher) on the project. If the Edit queue option doesn't appear at all, that's the most likely cause.

If your "All open" view is actually the List view in a Software/Business project rather than a JSM queue (the screenshot styling differs slightly between the two), the equivalent is:

• Open the List view, click the + at the right edge of the column headers, and pick County from the field list.

Hope this helps,

Ivan

[Ivan Manolov - JXL]

@Timothy McKay One more thing worth flagging, in case you find the queue column setup limiting later on.

If you're open to solutions from the Atlassian Marketplace, JXL is a spreadsheet-style view for Jira where adding columns is just clicking a + in the header - any custom field, any system field, any field from linked items or parents. So County would go in with one click, you can save the column layout as a sheet, and you can have multiple sheets per project (one with County, one without, one grouped by County) without cloning queues.

Disclosure: I work for the team that builds JXL.

Cheers,

Ivan

[Timothy McKay]

Hi Ivan

As you can see i typed County and nothing comes up.

[Ivan Manolov - JXL]

@Timothy McKay Got it, the County field needs to exist on your Jira site (and be available to this project) before it'll show up in the queue's column dropdown. The path depends on whether your service space is company-managed or team-managed. To check: click the ... next to the space name in the left nav — the popup shows either "Team-managed" or "Company-managed" near the bottom.

If it's a company-managed space (and you have Jira admin permissions):

1. Go to Settings (cog icon, top right) > Work items > Custom fields.
2. Click Create custom field.
3. Pick the field type - for a value like a county name, Short text or Select List (single choice) with a predefined list of counties is usually best.
4. Name it County, optionally add a description, and Create.
5. On the next screen, choose which screens to add it to - at minimum, the screens used by your service project's request types.
6. Open a work item in the project and confirm County is now editable. Then go back to the queue's Edit queue screen, and County should now appear in the column dropdown.

If you're not a Jira admin, only a Jira admin can create company-managed custom fields, so you'd need to ask them.

If it's a team-managed space:

1. Go to Space settings > Request management > Request types.
2. Pick the request type you want County to live on.
3. Drag a Short text (or Dropdown if you want a fixed list) field from the toolbar into the form, name it County, and Save changes.
4. Repeat for any other request types in the space that should have it.
5. Back on Queues > Edit queue, the field should now appear in the column dropdown.

A couple of gotchas worth knowing:

• Field already exists but doesn't show up in the queue? If County exists somewhere on the site but isn't being suggested, it's almost always a context issue: open Settings > Work items > Custom fields > County > Contexts and default value and confirm the current project is included. If it isn't, edit the context to add the project.
• Type matters for filtering. A Select List gives you a clean dropdown for users and works well in JQL ("County" = "Germany"). A Short text field is more flexible but will let people type free-form values, which gets messy across many work items.

Once County is created and visible in a work item, the column will appear in the queue editor's dropdown and you can add it as I described earlier.

Hope this helps,

Ivan

[Trudy Claspill]

Hello @Timothy McKay 

Are you the administrator of the Space (aka Project)?

Are you an Administrator for the entire Jire application?

Is the space/project Team-managed or Company-managed? To find out, click the ... button next to the Space name in the navigation panel on the left. Look at the last two lines of the pop-up. One of them will say either "Team-managed" or "Company-managed".

If you don't already have a custom field named Country within the work items, the first step is to add the custom field. You can add to the Queue display only fields that are available in your work items.

The method for creating the field depends on whether the Space is Team-managed or Company-managed. If it is the former, a user with the Administrator role in the Space can create the field. If it is the latter you will require assistance from a Jira Application Administrator to get the field created and added to your Space.

[Timothy McKay]

I have created the field inside the ticket but what i am looking to do is create a Column that is labeled County

[Trudy Claspill]

What type of field is "County"?

Is County the name that you gave the field? When specifying columns to include, you must provide the name of a field.

Can you provide a screen image showing the field on the screen?

What is the Space type?

[Timothy McKay]

This is what the All Open Queue looks like. I want to add County at the same spot when you see Request Type, Key Summary