Accidentally Deleted Task

[Kemal Keskin]

Pls help me! Its very importtant to us. I deleted the task. But its very important task. I didnt found it.

[Tom Lister]

Hi @Kemal Keskin 

I have seen this many times - very painful lesson to learn. There is not way back other than spinning up a backup system. Usually too resource expensive to be viable. And not really an option on cloud.

My top tip is to set the project and default permissions for deleting issues to Administrator project roles only. 

[Vish Reddy {Revyz}]

Hi @Kemal Keskin ,

I am very sorry to hear what happened, as @Tom Lister and @Robert Wen_Cprime_ call out, unfortunately there is no way you can recover deleted data and thats what inspired us to build a backup & restore app for Jira. 

As @Tom Lister calls out, if you were to backup your data daily, it is resource intensive / expensive etc.. hence tightening up your permissions is critical. Of course that still does not give you 100% data protection as there are use cases which will still lead you to backup your data.

Our goal was to make the app to be as simple as possible. More importantly backing-up data is relatively easy, restoring data is the hard part, as in this case you want to restore back a specific issue (granular restore) and not the entire data set as that would lead to data loss i.e. all issues will be restored to the date to when you rolled back.

[Robert Wen_Cprime_]

Hello @Kemal Keskin ! Welcome to the Atlassian Community!

The only way I know to recover from a deleted task is to restore the task from a database or application backup.

There are Jira Cloud backup apps such as those by Reyvz in the Atlassian Marketplace.  A listing is here: https://marketplace.atlassian.com/search?query=backup

Unfortunately, if these aren't installed already, there's nothing you can do.

[Yuliia_Borivets__SaaSJet_]

Hi @Kemal Keskin 
+ to all previous recommendations

In case the ticket is deleted, recovery is not possible unless you have a backup.

Among other options, to prevent future loss of tickets, consider using a plugin such as "Issue History for Jira." My team created it with a feature to find and restore deleted tickets.

* The plugin only starts storing deleted issues after activation.

Feel free to reach out if you have any questions.

[Mehmet A _Bloompeak_]

Hi @Kemal Keskin

Welcome to Atlassian Community!

By default, Jira does not track deleted issues and deleted issues are lost forever. To prevent it happening again, you can try Restore Deleted Issues app developed by our team. In order for this app to work, the app must have been installed before the issue is deleted.

After you install this app,

• Both bulk and single issue deletions are logged.
• You can see when and by whom issues are deleted.
• You can recover summary, description, comments except attachments.

Below you can find an article about tracking and restoring deleted issues in Jira.

How to Track and Restore Your Deleted Issues in Jira

Hope it helps.

[Kemal Keskin]

Thank you, your reply. i am trying all options.

[Bill Sheboy]

Hi @Kemal Keskin -- Welcome to the Atlassian Community!

Adding on to what Tom and Robert suggested...there is no built-in undo with most Cloud actions for Jira.  Instead please consider...

• Consider disabling the delete permission, except for site admins
• Add a Boolean custom field, named Abandoned
• When you would have deleted an issue, instead mark it as Abandoned
• Update your projects' board filters to ignore abandoned issues.  This will remove any abandoned issues from reporting *and* allow you to quickly undo abandonment by clearing the field value.

Kind regards,
Bill