Is anybody from Atlassian reading this thread/forum? It seems that end users complaints are really and deeply ignored :-( What shall we do to get attention and professional customer care that values customers?
> What shall we do to get attention and professional customer care that values customers?
Start looking at other products? :)
I'm only half joking. Too many disappointments in the past couple of years, and it's just getting worse. It feels like they feel they are too big to care about the constant repeating interruptions they cause the workflows of their pesky customers.
I've already started casually examining some other options.
I did not want to be so explicit with looking for the new software... Unfortunately it's not so easy to migrate to another tool... I passed it couple of times and it always was expensive process with some data lost...
I'd rather stay with Atlassian and continue using Jira and Confluence.
They have many strong points, and we also have some API integrations with them we'd have to migrate together with the data itself.
I'd also much rather spend my time on my actual work.
I just find it so frustrating that things keep breaking, and reports on regressions (or de facto regressions) seem to always hit a wall of "oh we are so sorry and totally feel your pain, please go vote for some ticket that will never ever actually get implemented".
It's not about missing a couple of features. It's about having things repeatedly break. In my company if a client reports a regression in a new release then we give it a high priority - even if it's a small issue and even if it affects only a small portion of our users. Atlassian seem to often just let these issues starve...
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