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Jira Service Management
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HI there, We are facing a strange issue, couple of users are not able to change the state of issues e.g. from open to in-progress getting error "User XXXX is not assignable". Although they are being...
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Hi Support, I am not able to see any documentation related to JQL "Execute routing" While i see some expression like Execute routing is EMPTY or "True" can you help explain t...
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Is there a list of characters which are problematic when importing from Excel to an Asset schema in Jira Service Management AND when exporting from JSM to Excel? Although commas are acceptable...
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Our setup uses /servicedesk/customer/portals as a front-end presentment for customers to submit issues, which are then managed in the Service Management project. I'm finding that the same custom...
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How can I allow my external customers to view my KB without allowing anonymouse access in Confluence
Hello! I have this KB linked to my customer facing Help Center JSM Project. I have various of the articles from the above KB organized as topics within my Help Center. &nbs...
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I’m working on a Jira Service Management (JSM) project where we need to create tickets via API, and we’re facing an issue that I hope some of you have be familiar with. Current Situation: We have a...
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I have 3 employees who left, and I would like to remove their accounts in order to reclaim and reuse their license. What happens to all the info/tickets associated with an account once I remove that ...
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We already have the custom fields of the appropriate category (paragraph) created, so I'm not understanding why I'm still getting the error: Field type not yet supported for the virtual agen...
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Feature Request: Is there a possibility to be able to choose what to have copied over when copying an Object Schema? Or for any of the copying functions in a schema? For example, when copying a sche...
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Hello! I'm struggling to find a way to capture the average SLA for Time to first response for issues within the JQL: "Time to first response" = running(). This include all issues where their S...
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We have an automation rule to create an incident when an alert is created with specific tags, however when the alert is closed, the incident remains open. I have not identified a method to address th...
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We have a Project which is being utilized by several of our Team Members as they need to handle the request based on the Business Unit that reports the issue. Within this project we have 2 request ty...
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We're encouraging our service team to provide their resolutions and fixes in the resolution field when they finish a ticket. Is there a way to filter for tickets that are marked as Done/Resolved/Clos...
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Hi, I'm trying to use the /rest/servicedeskapi/request API and would like my user to be able to request on behalf of the requestor for the API user. I can make a request if i am admin but what is the...
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I have tried looking around for permission help and I have seen that permissions are setup to the project level but is there a way to get more granular? What I am trying to setup permissions so that ...
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In Jira Service management, is it possible to populate the options for a drop down menu from a CSV file or a similar source? We want the drop down options to be dynamically change on the for...
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Currently using Atlassian Guard to sync data over from our Azure AD. We've added Manager, Department, and Job Title to the synced fields in Entra and the information from the user's account in AD is...
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Hi! Recently we were faced with a problem in a specific use case. When we remove an organization from a service management project, the 'organizations' field of the tickets that...
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(Sorry me again....) I need to create a dynamic form. I have drop down box (say Field A) with 10 options Each option can have up to 5 different questions. I wanted to create a conditional...
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Steps to replicate:- 1. Check the Jira history and observe the final assignee. i.e. "Vipul Agarwal" (Screenshot attached" 2. Now observe the time in "New outlook" with final assignee. ...
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Hello, I would like to ask if I can send requests by email from any account of a specific email domain, without having to add the account as jira customer, as long as this account h...
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Legacy automation used to have a rule that would allow to automatically update agents about linked issue progress Automatically update agents about a linked issue's progress | Jira Servi...
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Hi, Team, I am using JSM for logging the support ticket and I have configured the the email box. I am not able receive any ticket from this email box and not able to diagnose the problem. Could yo...
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I'm successfully using Jira Cloud for Excel to export data to 1 Excel file. I would like to use this tool to create 3 or more different exports. When I open the Jira Cloud for Excel in Excel, I only ...
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