New to the Customer Service Management app? 🌟➡️ Start here! 🌟⬅️

[#1]

Hello everyone!

Welcome to the Customer Service Management app on Atlassian Community! We're so glad you're here.

The Customer Service Management app is Atlassian’s purpose-built customer service solution to help you deliver faster, smarter, personalized external support (available as part of the Atlassian Service Collection). If you’re just getting started, this is a great place to find resources and learn alongside your peers.

🚀 Onboarding 101

Once you’re in the Customer Service Management app, you’ll be able to follow the in-product prompts and see a “Get Started” page to simplify your set up.

⛰️ Where to start

Here’s a few resources we recommend checking out so you can get an overview of the Customer Service Management app and how it helps you reimagine your customer service.

Hot topics	Resources
Datasheet	Get to know Atlassian’s Customer Service Management app with a comprehensive overview. Download datasheet.
Support Documentation	Learn how to set up your team workspace, your support channels, create customer profiles to store important context, build your customer service AI agent, and more. Read documentation.
Demo	Get a quick walkthrough of key features that can help you deliver faster, smarter, and more personalized customer support. Watch demo.
Sign up	Explore more about the Customer Service Management app and sign up. View page.

Many of the people you meet here will be in similar phases of their Customer Service Management app discovery journey. So, go ahead and please introduce yourself below. Make a friend. Build a lifeline.

And don’t forget, we’re here for you too! We want to make sure you have everything you need, whether you’re still exploring the Customer Service Management app or getting up and running and looking to meet your organization’s needs as quickly as possible. Excited to have you on this journey with us!

[Sandra Arday]

After watching the demo it seems CSM is more like JSM. Are they similar in functionality or CSM is replacing JSM