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🚀 Create automation-driven Playbooks for agents in Jira Service Management

29 comments

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Sarah James
August 7, 2025

Can this be recorded and shared please @Kate Pawlak _Appsvio_ , would love to get across this but not at that scheduled time. 

Cheers,

Sarah

Kate Pawlak _Appsvio_
Community Champion
August 7, 2025

@Sarah James , yes, the recording will be published after session - I'll put the link here. You can also watch this page: https://community.atlassian.com/forums/JSM-News-Discussions-articles/JSM-Summer-Expedition-Mapping-Advanced-Territories/ba-p/3068751

Sarah James
August 7, 2025

Awesome, looking forward to it, cheers @Kate Pawlak _Appsvio_ 

Paul Palasti
Contributor
August 23, 2025

Looking for guidance on how to display an image in an Instructional step?

1. Tried the + option and searched for Images. When I hit enter nothing happens.

2. Tried suggestions found on the web for an image stored in a confluence page.

  •     While the page is in live mode, went to Attachments, found the image and right clicked. Selected Copy Link Address. This gave me a URL to down load the image.
    • How can I get the URL of the image itself so that it displays in a Playbook Step.

The only documentation from Atlassian I found was at the link below. It very high level and does not give details on the finer points of the functionality.

https://support.atlassian.com/jira-service-management-cloud/docs/get-started-with-playbooks/

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