Broken Email Submissions

[Juli Gumbiner]

Hi everyone--

I have somehow managed to break new ticket submission via email.  There is an error in the log files but I can't figure out how I could possibly have created too many required fields... Is there a way to set the forms back to defaults without completely nuking the Service Desk and starting over?

Error log screen shot attached...

[Angélica Luz]

Hello Juli,

Thank you for reaching out to Atlassian Community!

When we use a request type to receive requests by email, only the summary and description can be required, all other fields must be optional.

To fix this issue, please, go to Project settings > Request types > Edit fields (for the request type that has the label “Email”) > Request form.

On this screen, you can change the required fields to optional. After that, the email channel will work normally.

Please, give it a try and let us know how it goes.

Regards,
Angélica

[Juli Gumbiner]

Thank you for the detailed response!  It worked perfectly.