JSM News & Discussions
Created Oct 5, 2021, Last active Sep 24, 2025
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I'm new to Jira and trying to make sense mail handlers and email channels. We are using service desk and what I've found in my searches tells me that mail handlers are not the optimal way to handle e...
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Hello, I need to create a custom report on Jira Service desk. The details i am looking for in the report is >Reporter Name, Assignee Name, Details of Report, Ticket Response, Time to Resolution, ...
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Hi there, I'm testing JSD as a replacement for Zendesk. How can I create an issue to another board using the new view? Please check the different options that I get w...
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Hello! CONTEXT My business is using Jira Service desk in some departments, but not all of them yet. We are in the process of implementing Jira in all our depts, but meanwhile we need to get things ...
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Apparently I can't figure out the right key words to search to find the solution to this, so I'll ask here. The previous IT Director set up some rules so that every 2 weeks/every month/some time peri...
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I am customer with Money Lion and the set up of your program is giving your company a bad reputation
Money Lion has Jira set up to create a ticket. They do NOTHING TO RESOLVE THE TICKET AT ALL and then when you respond an automated response comes back that "you are responding to a closed ticket".&nb...
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I require my login URL in order to complete a Workato assignment. Is there a way to retrieve it?
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I setup a new JIRA service desk account and my goal is to setup a URL/page where customer can report issues/tasks/bugs with unique fields that I choose. Ideally these request will go into a dashboard...
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I am trying to integrate "Jira service desk datacenter on aws" with the Jira confluence installed on on-prem local server. Can you please help me with the steps.
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What are the Standard values for 'Reason' field in production defect Jira? Please advise.
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To set scene, I am a newbie to Jira and I do not have massive amounts of experience on Email servers. I would appreciate some help. Set up incoming handlers but do not appear to be rece...
Deleted user 0 2 July 9, 2019
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When a new issue comes through and i assign an issue to a user no email notification is getting sent. I have checked the permission section and the user appears in the asignee field. I...
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When setting up new a new customers of an organisation in JSD, how long is the email invite valid for/when does it expire? and where can I find this information in my JSD Project settings?
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Dear support, after having setup jira service desk, I am not able to change these strings to "Organizations" as it should be, can you kindly help me? There are shown e.g.in the full screen displ...
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Hi, New here and configuring our Jira Cloud Service desk and Jira Software. I have two questions/discussion points I am interested to hear what people have done. 1) One organisation but different d...
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We have a requirement like there is one Service Request and other Sub-tasks attached to it to be completed by different teams - the SR is there to hold the tasks. Once all the subsequent tasks are cl...
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Hi Team we have requirement like say there is some major outage and we have one Priority 1 incident - we can link various other incidents to it - now we want to flow any updates done to Master Incid...
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Hi Does anyone know how to export XRay tests with their steps to csv or Excel formats? Thank you Thilan
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Dear I need to know what is the difference in costs, and how can I validate that a payment makes mention to certain users: Jira Service Desk (Cloud) What profile should these users have in ord...
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Hi, I have Jira service desk and Trello. Now, I know I can link a service desk issue from a trello card. What I am trying to establish is, whether you can create a trello card from an...
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Hello. The fastest way for our service desk is to lookup a users by his phone number, since we get most of our incidents by phone and we have the phone number on screen. How can the agent s...
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We have synced our Azure AD identity’s (Atlassasin Access) and I can see them as “Managed Account” and enabled SSO. Of these about 20 will be “agents” that we get a license for and the rest should b...
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Hi Agents can see this option on Help Center while creating new issues while it is missing for Customers. I need to enable this for our customers - please suggest the needful. Regards Jyoti &nbs...
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I can see only one Template and not seeing any option to add more.
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