JSM News & Discussions
Created Oct 5, 2021, Last active today
-
...ontextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.project.sidebar,com.atlassian.jira.projects.sidebar.init,jira.global,jira.general,-_super/batch.js?agile_global_admin_condition=true&i...
-
I setup a new JIRA service desk account and my goal is to setup a URL/page where customer can report issues/tasks/bugs with unique fields that I choose. Ideally these request will go into a dashboard...
-
I am trying to integrate "Jira service desk datacenter on aws" with the Jira confluence installed on on-prem local server. Can you please help me with the steps.
-
What are the Standard values for 'Reason' field in production defect Jira? Please advise.
-
To set scene, I am a newbie to Jira and I do not have massive amounts of experience on Email servers. I would appreciate some help. Set up incoming handlers but do not appear to be rece...
Deleted user 0 2 July 9, 2019
-
When a new issue comes through and i assign an issue to a user no email notification is getting sent. I have checked the permission section and the user appears in the asignee field. I...
-
When setting up new a new customers of an organisation in JSD, how long is the email invite valid for/when does it expire? and where can I find this information in my JSD Project settings?
-
Dear support, after having setup jira service desk, I am not able to change these strings to "Organizations" as it should be, can you kindly help me? There are shown e.g.in the full screen displ...
-
Hi, New here and configuring our Jira Cloud Service desk and Jira Software. I have two questions/discussion points I am interested to hear what people have done. 1) One organisation but different d...
-
We have a requirement like there is one Service Request and other Sub-tasks attached to it to be completed by different teams - the SR is there to hold the tasks. Once all the subsequent tasks are cl...
-
Hi Team we have requirement like say there is some major outage and we have one Priority 1 incident - we can link various other incidents to it - now we want to flow any updates done to Master Incid...
-
Hi Does anyone know how to export XRay tests with their steps to csv or Excel formats? Thank you Thilan
-
Dear I need to know what is the difference in costs, and how can I validate that a payment makes mention to certain users: Jira Service Desk (Cloud) What profile should these users have in ord...
-
Hi, I have Jira service desk and Trello. Now, I know I can link a service desk issue from a trello card. What I am trying to establish is, whether you can create a trello card from an...
-
Hello. The fastest way for our service desk is to lookup a users by his phone number, since we get most of our incidents by phone and we have the phone number on screen. How can the agent s...
-
We have synced our Azure AD identity’s (Atlassasin Access) and I can see them as “Managed Account” and enabled SSO. Of these about 20 will be “agents” that we get a license for and the rest should b...
-
Hi Agents can see this option on Help Center while creating new issues while it is missing for Customers. I need to enable this for our customers - please suggest the needful. Regards Jyoti &nbs...
-
I can see only one Template and not seeing any option to add more.
-
We are planning to implement Datacenter approach for Jira ServiceDesk and thinking about infra & architecture for it considering we already have a JIRA Software Data center running in house. Sh...
-
I'm trying to PoC the JSD to confluence cloud space as KB feature. As I am authoring in confluence and testing in JSD customer portal as a customer user I'm finding various functions do not wo...
-
Hi I probably haven't seen something stupid but I don't find :( I just want to send an email when a new ticket is created. In my case, tickets are created via email source, in response I want to se...
-
Wiki space home page shows "something's gone wrong", it shows Error details below. Anyone know how to solve this case? It lasts for several months.
-
We currently have issues in Jira under one organization. Once an issue is in progress it will need to be added to ServiceDesk for resolution by a different organization. Can the two workflows integra...
-
I am on another helpdesk provider and am looking to transfer to Jira Service desk cloud based. Can anyone tell me the best way to migrate helpdesks over to Jira?
-
Hey, I am currently evaluating Jira Service Desk and encountered 3 big problems that will be some kind of a showstopper. 1. We have our JIRA only accesible in our company-network, therefore...
Recommended Learning For You
Level up your skills with Atlassian learning
Learning Path
Get the most out of Jira Service Management
Solve customer problems efficiently and deliver outstanding service experiences.
Learning Path
Adopt ITSM practices to deliver exceptional service
Become familiar with the principles and practices that drive ITSM. Then, learn how to configure and use Jira Service Management to implement them.
Atlassian Certified Associate
Jira Service Management Agent Essentials certification
Prove you know what's essential to providing efficient and resolution-focused service in Jira Service Management.
Description
Want to talk shop with fellow JSM experts, get the latest updates from the Atlassian team, and learn best practices? Have tips or tricks to share? You’re not alone! Join our group & be in the loop!
Copied to clipboard