JSM News & Discussions
Created Oct 5, 2021, Last active today
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Hi all , is it good idea to install Jira on VMware as i notice its very slow as compare to install on standalone server .
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Hi, I've been trying to figure out how to set the Time to Resolution in xx days format rather than the hours/minutes format but I couldn't find the documentation anywhere for cloud JSD. The turnover...
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Hello, Is there a way to export project settings of jira service desk to use this 'template' to create another project with same parameters. My idea would be to export one perfect proj...
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If my server died can i reapply the licence to a new server or is it physically bound to the mac etc ? Thanks anyone !
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Hello, I've been searching on this forum and Google to find a way to create projects using Rest API. I'm not familiar with all of this and I don't find solutions really easy to understand.&nbs...
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Buena tarde, Actualmente tengo varios cliente a los cuales les creare a cada uno un Centro de asistencia de última generación pero no encuentro la opción para duplicar un proyecto co...
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Hi, I have lately installed and configured the Jira ServiceDesk in Ubuntu VM which is hosted behind a proxy server. I could able to access the webpage from my domain network. However, the pro...
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Hello, I am new to Jira and I'm trying to populate a custom value to a custom Jira report. The value is as below. Recovery Timeline: 31/Dec/19 We use Midori plugin for it and below is the blo...
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I want to filter with two labels, how to do Thank you Sample : status = "In Progress" and labels in (Accueil_DIF_Qualif) and labels in (INFRA) is that correct ?
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I have a JSD next-gen project that is not marking my issues as resolved when I set them to a "done" status and I can't find how to fix it. Since it's a next-gen project, I can't find a way to set th...
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Hello. We're currently using Jira Service Desk on cloud. I've read that you can add subtasks to the pre-built service desk template, but i cannot seem to find a setting that allows this. Am i missi...
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I'm having trouble allocating users to a particular Service Desk. I have recently set up 2 extra Service Desks and I would like to restrict them so that only certain agents can see the Service Desk ...
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I have 7 projects set up in service desk, all projects have tickets/issues under them, however not all of the project tickets/issues are showing up under My Open Issues view. My understanding is that...
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Hi, How can I get the Reporter field not editable or changed by users? I have removed all permissions from the Modify Reporter. I have removed all users except the administrator gro...
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The feature "auto-search on request form" (knowledge base search) is great but I just can't find a way for it to work or be displayed in the "next gen" version. I can't find any information on this ...
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Hi, We in the company use a JIRA project as our support portal. We usually label requests with types, e.g. medical, admin, or IT. Is there a smart way to see how many tickets from respective categor...
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When users access our Jira Service Desk Portal for the first time, they are greeted with a purple box asking what teams they work with. We want to disable this, but can't seem to find the option to ...
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I have a customer that did not receive email notifications. There have been no messages in the spam folder. So how can I verify his notification settings? Is it possible to include an information in ...
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Hi all We have the Confluence KB integrated with Jira SD (on premise). When I enter subject text which matches one of the words on the Confluence knowledge base space home page, I get an "Arti...
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Is there any way possible to set the default columns list for queues so that whenever I create a new queue, these columns should be added in the list by default? Requirement: I want to cre...
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Hi Is there anyway to share the JSD ticket from the portal to a group of people via AD group or mailing list ? Thanks Stephanie
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Is there a way to restrict customer registration by email domain? I want to provide a support portal for all my employees, but do not want to manually add every employee, nor do I want to allow rando...
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I want to integrate chat support in our website which will create issues directly in service desk whenever someone raises an issue. Please help me with some chat support by which i can integrate the ...
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I am new to using Jira but have Implemented and used other platforms to manage technical service and customer support. I am interested in finding use cases for Jira as a technical support platform fo...
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Buenas noches.. estoy queriendo configurar el sistema jira para el funcionamiento de mi compañia, sin embargo, se me complica. Quiero saber alguien que brinde el soporte personalizado...
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