JSM News & Discussions
Created Oct 5, 2021, Last active today
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Hello, When a Agent/user raises an incident via Portal or Service Desk to another team(project), they cannot see that incident or search for it. How can this be done without giving access to that a...
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Hi, Happy new year ! I want to use Jira service desk for customer relationship but i have two issues. I create Organization and add customers to these one When a customer create a new reques...
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Hi :) I'm still new in JIRA and have one question I can't resolved. Example: I have project KSD and K3D. I create epic in KSD project and linked issues Story (KSD) and Bug (K3D). My go...
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Apologies new to Jira, but can not find an answer for next gen projects (can find for classic). How do i reorganise the order of my request types? I have change at the top, so it appears at the top ...
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I have site access set to accept from any domain which should be letting them create tickets without invitation. Am I overlooking something?
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Is there anyway I can see who the last person to update a ticket was from a queue? We have all our tickets in a queue, I can see when they were last updated, but not who did it. Is this possible?
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Hello, I wanted to know if it was possible to remove the "jira@terresdecuisine.atlassian.net" from the ticket tools. Exemple: A user call me or write me a mail at the address we create for assistan...
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Hello, I tested out the Next-Gen service desk for a few months, and now my team wants to connect the service desk to real projects which means creating a new JSD project on the correct domain. We ha...
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I have been doing a lot of alterations with an SLA, and have finally gone back to the SLA the way it originally was. It was working well when I first created the SLA, but now the indexing error...
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Does Jira Service Desk have a summary view? In "classic" Jira, the summary view was accessed like this: http://<your-jira-url>/projects/<projectkey>/summary I don't see anything s...
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We recently switched models of our project to better handle the customer portal and have users request certain features. Every quarter all the closed tickets need to be added into a release. From the...
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I am implementing new workflow with my company and one of the statuses is an Approval step. I have the value currently as approvers which pulls from whomever was set as the approval when the is...
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Issue: All other request types I need to know who submitted the request, but I have one request that I would like for the submission be anonymous. The reason for this feature is to g...
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Is there a way for us to restrict Request Types for specific customers within the same Project? I have two organizations that request IT work from us, but one organizations only needs help Requests o...
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Hello, My company want to use this application for ticket management. And actually i almost finish but i just don't understand something in the notification email system. I want to use 3 email m...
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Before CAB is set up and approvers are chosen, do all change approvers need licenses or can they be regular users?
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I am trying to administer our JSD Cloud implementation. There are users who have access to our Jira Software instance and I have added the role Service Desk Team to a subset of those users.&nbs...
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how can we filter the users in the system approver field created by jira service desk know that in this field does not have a user filtering configuration like the user fields created by ourselves
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Dear Atlassian, Currently i am using Jira Core(Self-hosted Server) for managing projects & activities. Somehow i need a new instances as an interface window for our customer. So i am thinking to...
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i want to create library name channelname and add field such as A,B,C and when i enter fields in form they should populate if i add new anything new in the library
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Hey there! My team provides support for a few different products, which contains dozen of services. Some of services are simmilar for all products, but some of them exist only in one or two products...
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Hello All, We have Organized Jira Service desk Request Types to multiple Groups to appear in the customer portal Ex: Jira, Confluence, Bitbucket and Bamboo. Each Group has multiple Request types Fo...
Deleted user 0 9 December 20, 2019
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Hello, I'm having an issue with customer creation with the API. It doesn't send an email to the customer to set the password. I've seen that it's not possible to set the passwor...
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Hello, I am new in jira and Not sure if this is the apropiate forum but I would like to rise this question. We work with customer maintenance projects with hourly packages. This way a c...
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Jira service desk is now an application . Thus do we still need to install jira software 1st and then install jira service desk ?
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