JSM News & Discussions
Created Oct 5, 2021, Last active today
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Dear Atlassian, Currently i am using Jira Core(Self-hosted Server) for managing projects & activities. Somehow i need a new instances as an interface window for our customer. So i am thinking to...
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i want to create library name channelname and add field such as A,B,C and when i enter fields in form they should populate if i add new anything new in the library
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Hey there! My team provides support for a few different products, which contains dozen of services. Some of services are simmilar for all products, but some of them exist only in one or two products...
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Hello All, We have Organized Jira Service desk Request Types to multiple Groups to appear in the customer portal Ex: Jira, Confluence, Bitbucket and Bamboo. Each Group has multiple Request types Fo...
Deleted user 0 9 December 20, 2019
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Hello, I'm having an issue with customer creation with the API. It doesn't send an email to the customer to set the password. I've seen that it's not possible to set the passwor...
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Hello, I am new in jira and Not sure if this is the apropiate forum but I would like to rise this question. We work with customer maintenance projects with hourly packages. This way a c...
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Jira service desk is now an application . Thus do we still need to install jira software 1st and then install jira service desk ?
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Hi all , is it good idea to install Jira on VMware as i notice its very slow as compare to install on standalone server .
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Hi, I've been trying to figure out how to set the Time to Resolution in xx days format rather than the hours/minutes format but I couldn't find the documentation anywhere for cloud JSD. The turnover...
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Hello, Is there a way to export project settings of jira service desk to use this 'template' to create another project with same parameters. My idea would be to export one perfect proj...
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If my server died can i reapply the licence to a new server or is it physically bound to the mac etc ? Thanks anyone !
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Hello, I've been searching on this forum and Google to find a way to create projects using Rest API. I'm not familiar with all of this and I don't find solutions really easy to understand.&nbs...
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Buena tarde, Actualmente tengo varios cliente a los cuales les creare a cada uno un Centro de asistencia de última generación pero no encuentro la opción para duplicar un proyecto co...
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Hi, I have lately installed and configured the Jira ServiceDesk in Ubuntu VM which is hosted behind a proxy server. I could able to access the webpage from my domain network. However, the pro...
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Hello, I am new to Jira and I'm trying to populate a custom value to a custom Jira report. The value is as below. Recovery Timeline: 31/Dec/19 We use Midori plugin for it and below is the blo...
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I want to filter with two labels, how to do Thank you Sample : status = "In Progress" and labels in (Accueil_DIF_Qualif) and labels in (INFRA) is that correct ?
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I have a JSD next-gen project that is not marking my issues as resolved when I set them to a "done" status and I can't find how to fix it. Since it's a next-gen project, I can't find a way to set th...
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Hello. We're currently using Jira Service Desk on cloud. I've read that you can add subtasks to the pre-built service desk template, but i cannot seem to find a setting that allows this. Am i missi...
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I'm having trouble allocating users to a particular Service Desk. I have recently set up 2 extra Service Desks and I would like to restrict them so that only certain agents can see the Service Desk ...
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I have 7 projects set up in service desk, all projects have tickets/issues under them, however not all of the project tickets/issues are showing up under My Open Issues view. My understanding is that...
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Hi, How can I get the Reporter field not editable or changed by users? I have removed all permissions from the Modify Reporter. I have removed all users except the administrator gro...
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The feature "auto-search on request form" (knowledge base search) is great but I just can't find a way for it to work or be displayed in the "next gen" version. I can't find any information on this ...
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Hi, We in the company use a JIRA project as our support portal. We usually label requests with types, e.g. medical, admin, or IT. Is there a smart way to see how many tickets from respective categor...
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When users access our Jira Service Desk Portal for the first time, they are greeted with a purple box asking what teams they work with. We want to disable this, but can't seem to find the option to ...
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I have a customer that did not receive email notifications. There have been no messages in the spam folder. So how can I verify his notification settings? Is it possible to include an information in ...
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