JSM News & Discussions
Created Oct 5, 2021, Last active May 20, 2026
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hi, i am getting the error on Collation, i did follow How to Fix the Collation and Character Set of a MySQL Database but still getting the error. Please teach me how can i fix the issue?
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may i know how to fix the below Collation issue? i did follow How to Fix the Collation and Character Set of a MySQL Database but still getting the error.
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How do I remove a team member/agent and replace them with someone else? I have a 3 agent trial account. Thanks... -Scott
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Hi all! I am trying to adapt JIRA Service Desk to handle a business communication, not related to the technical aspects. What I want to achieve is to adjust each comment footer dynamically. Is it po...
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I am looking into the Reports section of service desk, and seeing some data doesn't line up. I have my entire queue cleared and everything resolved or closed, but the report shows 0. What...
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Hello. New user here, quick question. Is it possible to create a ticket, add attachments to it, save it, and then add additional attachments on later edit? Use case: My task is t...
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Hi, I am just setting up my Service Desk and am tying to figure out the best way to handle approvals. I have the following issue types: - Service Request - which will be used for most t...
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We would like responses to our customer to show as coming from our support email instead of the individual agents and instead of the jira@.........atlassian.net email. In testing, responses ...
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Running this command: curl.exe -D- -u xxxxx@xxxxx.com:xxxxxxxxx -X POST -H "X-ExperimentalApi: opt-in" -H "X-Atlassian-Token: no-check" -F "file=c:\data.txt" https://xxxxx.atlassian.net/rest/service...
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I'm new to Jira and trying to make sense mail handlers and email channels. We are using service desk and what I've found in my searches tells me that mail handlers are not the optimal way to handle e...
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Hello, I need to create a custom report on Jira Service desk. The details i am looking for in the report is >Reporter Name, Assignee Name, Details of Report, Ticket Response, Time to Resolution, ...
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Hi there, I'm testing JSD as a replacement for Zendesk. How can I create an issue to another board using the new view? Please check the different options that I get w...
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Hello! CONTEXT My business is using Jira Service desk in some departments, but not all of them yet. We are in the process of implementing Jira in all our depts, but meanwhile we need to get things ...
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Apparently I can't figure out the right key words to search to find the solution to this, so I'll ask here. The previous IT Director set up some rules so that every 2 weeks/every month/some time peri...
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I am customer with Money Lion and the set up of your program is giving your company a bad reputation
Money Lion has Jira set up to create a ticket. They do NOTHING TO RESOLVE THE TICKET AT ALL and then when you respond an automated response comes back that "you are responding to a closed ticket".&nb...
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I require my login URL in order to complete a Workato assignment. Is there a way to retrieve it?
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I setup a new JIRA service desk account and my goal is to setup a URL/page where customer can report issues/tasks/bugs with unique fields that I choose. Ideally these request will go into a dashboard...
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I am trying to integrate "Jira service desk datacenter on aws" with the Jira confluence installed on on-prem local server. Can you please help me with the steps.
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What are the Standard values for 'Reason' field in production defect Jira? Please advise.
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To set scene, I am a newbie to Jira and I do not have massive amounts of experience on Email servers. I would appreciate some help. Set up incoming handlers but do not appear to be rece...
Deleted user 0 2 July 9, 2019
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When a new issue comes through and i assign an issue to a user no email notification is getting sent. I have checked the permission section and the user appears in the asignee field. I...
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When setting up new a new customers of an organisation in JSD, how long is the email invite valid for/when does it expire? and where can I find this information in my JSD Project settings?
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Dear support, after having setup jira service desk, I am not able to change these strings to "Organizations" as it should be, can you kindly help me? There are shown e.g.in the full screen displ...
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Hi, New here and configuring our Jira Cloud Service desk and Jira Software. I have two questions/discussion points I am interested to hear what people have done. 1) One organisation but different d...
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