JSM News & Discussions

I have a customer phone number and I need to get the details of the customer like customer info, issues, tickets etc.  by using service desk rest api  

harish287 started a discussion 0 2 February 18, 2020

Before we migrate the license JIRA data to cloud JIRA, the Service Desk without below error pop up.  However, after the license JIRA data migration, we find below error when we create the new re...

Michelle Tam started a discussion 0 4 February 17, 2020

I have setup several Request types to handle incoming mail.  Some mail will be standard requests and others are from automated systems reporting errors. To do this I created a request type grou...

johnathan_blanco started a discussion 0 3 February 14, 2020

I would like to setup an inbound email to Jira Service Desk from an automated system of error and warning notification types. I want those to become incidents and I don't want the jira system to send...

johnathan_blanco started a discussion 0 1 February 13, 2020

not sure how can I install Incident, Request, Change, CMDB, Problem, Demand, and Project Mgt with my current license. Hope its sufficient for us to try or use as applicable.

Pankaj.mamtani started a discussion 0 2 February 13, 2020

Is there a user guide for this community

even started a discussion 1 1 February 12, 2020

We have 2 projects created, project A as service desk and project B for development. What I want to achieve is that when a ticket in service desk project is linked to a bug/epic in-development proje...

Vibhay_Chawla started a discussion 0 1 February 12, 2020

I am installing JIRA ServiceDesk on a server already running JIRA Core and Confluence. During the installation process, I was not able to "install Jira as Service" because there was already a servic...

Geoff Sebastian started a discussion 0 3 February 11, 2020

Am I able to repurpose the demo account for service desk or should I create a new one?

Jessica Hitchens started a discussion 0 4 February 11, 2020

Hi,   Is it possible to automate the "Move Issue" when you change the issue type of an issue? Note: I have different workflow for different issue types and that is how I want it :) &nbsp...

Zowie Stenroos started a discussion 0 3 February 11, 2020

The user Selim BEN SLIMAN and also can not connect on https://ocadosupport.atlassian.net/servicedesk/customer/portal/52.   Can you help me about this issue 

jules.marseille started a discussion 0 2 February 11, 2020

I'm still evaluating JSD, and i saw an update was available , so i thought i'd give a try and see how that would go. I came from jira service desk 4.6.1 , intalled with the jsd 4.6.1 installer on Ubu...

JayST started a discussion 0 0 February 8, 2020

I did add couple of custom fields to a issue create screen (a drop down list called 'Issue Type'  and a label field called 'Tags' and a text field) all worked for few days well and good. At some...

RamR started a discussion 0 1 February 8, 2020

I was trying to get started with Jira IT Service Desk and wanted to get started with sample / poc data and was trying to follow the KB article to create a sample data project -  https://con...

Vijay Cinnakonda started a discussion 0 2 February 7, 2020

Hello, I've discovered that clicking child pages (using children display macro) opens them in new browser tabs instead of the same window. I'd like it to not open new tabs, as I believe that is an a...

Laura Sands started a discussion 1 2 February 6, 2020

Hi Guys, I cannot get JIRA Service Desk to use my custom gmail support account. I tred to use the regular password, and I even created an app password on the gmail account (and used that generated k...

Chris Harden started a discussion 4 1 February 6, 2020

Hi, I've configured an email channel to create requests, the integration works, a new issue is created from the email subject and body.  How do display who sent the email? e.g. the from:joe@exa...

Nou Cho started a discussion 0 1 February 6, 2020

I provide and manage IT support for a community of about 50+ internal customers. I'm using the FREE version, which allows max 3 'Users'. How do I configure JIRA to do the following: - Anonymous abi...

Daniel Smitherman started a discussion 1 2 February 6, 2020

Hi, I wonder if it's possible to search issues related to a specific label(within all issues and independently of their status). For example I search for issues with the label "Template" but get no ...

Deleted user 0 4 February 6, 2020

I'm using python REST document to create a project but I was getting an Internal server error. I didn't find any solution, please help thanks in advance. payload = json.dumps({ "notificationSchem...

Rajinish_Gaddam started a discussion 1 0 February 5, 2020

Hello Atlassian, I need a helping hand in connecting a web application to Jira Service Desk Cloud. The articles being posted or the documentations are quite confusing to me. I would be really grate...

Anil Reddy started a discussion 0 1 February 5, 2020

Hello, In the main side menu after opening a JSD Cloud project, I see above Project Settings the Add Shortcut option. What is this? There is no description or link for more  info in the window ...

Laura Sands started a discussion 1 3 February 5, 2020

Hello Community,   I am having an issue with my SLA reports. I have an excel that I use to combine all SLA's, Created vs Resolved, etc. In Jira, I have an SLA and Created vs Resolved for each ...

j.jackson started a discussion 1 0 February 3, 2020

So currently I'm not a JIRA admin, just a project admin. I've done some research on it and I just wanted to know if I can grant agent privileges to a recently added user who has the current role of ...

Stuart Ross started a discussion 0 1 February 3, 2020