JSM News & Discussions
Created Oct 5, 2021, Last active Aug 26, 2025
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Looking to see what others have done or doing now since the Service Management changes for building projects for teams like compliance or HR or anything type of department that is in need of a secure...
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Hi, I'm new to Jira software management and I'm creating a portal for my company, I cant find how to receive emails when someone open a service request/incident from the portal. Thanks from a...
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I ahve the board and i dont have a option to create filters and i am using the project management template to create the project
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Hi All, I have the fields in the parent want to display the values in th subtask. Eg: I have associate name field (insight custom field) =abc & hiring manager (insight custom fi...
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need an help in displaying the parent issue key in the email template. Please help me in this
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How can I use the if condition with contains in it . Eg : the values in the select list contains " desk side" or "deskside" Based on this I need display in the custom field wi...
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I have an account with disqus and it had me make one of these
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this code wriiten in postfunction i want to use in the behaviour. please help me in this def roleTitleObj = ComponentAccessor.getCustomFieldManager().getCustomFieldObjectsByName("Role")[0]; ...
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i want to create the automate subtask in the parent transition based on the field values in the subtask .. and need to display the same in teh summary . eg: the fields values ar...
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in the automation rules .. the insight field value need to display in the description. values displayed as Role Title: Operations Administrator (CMDB-166129) RBA Business Unit: Coding & Cl...
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Good day. We plan to use JSM and even launched a test 30 days. But now, not only administrators have access to the product, but also trusted users who do not plan to use this product. If the problem...
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Hi, I am using JIRA Software instance of 10K users. Version 8.5.2 And system RAM is 64GB. I can allocate 50GB dedicated to JIRA alone. What is the ideal values for XMS and XMX values. Regards, S...
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Hello, How to auto-close resolved requests after 2 weeks in a ServiceDesk project? Thanks.
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Looking for some feedback/thoughts on this. Currently we are pretty traditional in that we : add issues to versions, manually deploy the issues in the version and then release said version when every...
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Dear all, We have a cloud test intance on which we have setup a demo Jira Service Desk project before the release of the new Service Management. The way Service Management is handling Major Inciden...
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Hi Experts, How can I create a jira account to access following on ExaCC Gen2 issues? Jira Service Desk - ExaCC Operations https://jira-sd.mc1.oracleiaas.com/projects/EXACCOPS/ The websi...
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We have an existing Jira Service Desk Project, using just the IT Change Management features. Project Type is now Service Management - this occurred automatically. As a Project Admin, unable to find...
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Hi There, Q: Is it possible on Jira Service Desk to add a comment on a ticket which will be visible to the customer on the portal but which does NOT generate an email notification? I work on an IT...
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Hello all, Wanted to ask the community if anyone else is using Jira Service Management for K-12 institutions and what workflows you have setup? We are new to using Jira and are looking for g...
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Hi, If you are new to Jira Service Management (JSM), then go and check the latest article on Introducing Jira Service Management
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Hi, We activated JSM but I don't see any Opsgenie features available on my ITSM Projects.. When I click on "Features" as documentation suggests it (to activate them), I see a message "Watch this ...
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How to integrate in Jira Service Desk JSD?
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Good Afternoon, Trust this finds you well. I am opening this question thread with regards to the JIRA SERVICE MANAGEMENT (JSM). We currently have data centre JIRA Service Desk Application (JSD) v4...
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内部建立的confluence，有些人员离职了，怎么才能按搜索离职人员所有的相关信息
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We are setting up JIRA Service Management (server). I did some testing on a cloud demo with success, but I'm having trouble authenticating as a customer with our server instance. I have a...
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