JSM News & Discussions
Created Oct 5, 2021, Last active Mar 20, 2026
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So I have this nagging question I cannot find anytime I Google it. So here goes. We are a creative agency, web design, UX design, graphic design and I use Jira WM Cloud the Company Managed Software t...
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Hi everyone. Fairly new to Jira, but wanted to know if its possible to amend and customize the admin rights? So for example so that I can grant someone the power to add new users but limit other acce...
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Does anyone have a existing way to do the API call 'Get Users in Organization' via powershell? I tried JiraPS but that can only give me group members and its just their name where as this gives ID, t...
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With Jira Service Management, you can create an online portal for every service project that customers use to interact with your service team and file requests. Jira Service Management makes it sim...
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After we have updated Discovery to the version 3.0.3.1, I noticed that the number of threads, which was configured with the value of "8" was replaced with "7". I am trying to change the value, but i...
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Hi there everyone Could anyone perhaps share cind of 'best practice' workflow for technical support Requests? And which requests types does he use? Does someone familiar with the use case o...
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Essentially the same stuff as per: How to avoid duplicate tickets due to changed subj... (atlassian.com) I would love for some automation or some guidance on how to reduce the amount of tickets tha...
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Hi community, I hope I could get some help from you. I want to do the following: A Service Desk worker needs an opinion on a particular issue and want's to get another Jira user involved, the user ...
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Hello, I want to know if when hiding a field in the configuration of a request type in the jira-service-desk portal, you can add a tag that autocompletes the user's name, in this case in the s...
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Hi everyone, I am trying to get deeper with Jira service management datacenter and cloud. I couldn't find " Tickets category " in Datacenter but indeed in cloud . Please how can I manage Jql ...
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Hello, My team works with a Classic Software JIRA project. We'd like to have an online portal with a form that stakeholders can fill out to create requests for our project. The portal would a...
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I'll be rolling out my ITSM project soon and need to send an email notification to my users and encourage them to use the customer portal to submit tickets. I haven't found any examples or temp...
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As the administrator of JSM, at what level do I set up an agent? How do I start this process? What are the sequences of setup events from the first time I register for JSM, let's say, for the FREE pl...
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Hi. I've established a simple SLA that starts when a Service Desk ticket is created and stops when we designate an Assignee to the Request based on Assignee: Changed condition. It works fine in this ...
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Hi, I want help on two points : Scenario : There are two SD projects used by my company. One is Customer Service desk project and other one is IT service desk project. We want to creat...
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Summary We use the JSM portal as a knowledgebase to allow customers (external to our organization) to access our knowledge base. One of the reasons we stick with the JSM portal is the...
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Hi, Every 2 months I have observed the case that Jira stops converting ticket send through email. Once the outlook email password is changed its starts working again. Till the time we recogn...
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Is there a way to disable KB articles from displaying on customer portal? We have tried using Labels. All the articles are displayed on the portal. They should be displayed only after a query is init...
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Please help. What is wrong with my Summary statement below? I was hoping when the Jira issue is created, the ticket will show the actual name of the object instead of "$Name".
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Hi there :) Currently setting up Jira Service Management and stuck with a few config bits to try match our current ITSM platform config... The main issue I'm trying to work out is nami...
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Hi, I hope anyone could help me with this question. In my company we set up a project so that tickets and tasks could be created by sending and email to a specific mailbox. However, we realize that ...
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I am new to Jira Service Management and Insight. I would like to link an issue (incident) to an asset. The instruction listed https://www.atlassian.com/software/jira/service-management/res...
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We are evaluating a move to Jira & Jira Service Management, to replace a current Agile toolset and our Service Desk. The service desk feeds multiple teams (infrastructure, product support, develo...
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I am able to view, update, assign , set watcher , set log time on Jira Server app on Teams , But when I try to create any jira it throws below error. An unhandled error occurred. We are working on i...
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walking through documentation of Insight Discovery does not allow me to determine the capability wrt Cloud Discovery : what Cloud Config Items/assets are discovered level of detail ho...
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