Stop email replies going to customer

Coworker emails me about an open support ticket. I reply back, right?

Wrong!!!

my reply along the lines of "hey we have a problem here, let's discuss it" goes to the customer "Oh, S&*t"

How do I stop email replies on support ticket comments/mentions from going to the customer?

Please tell me there's a setting to turn off this horrible assumption on Atlassian's part...

1 comment

Nope there’s not. You have to open the ticket and leave an internal comment.

The application doesn’t have a way of recognising that a comment via email is meant to be internal.

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