JSM News & Discussions
Created Oct 5, 2021, Last active Aug 26, 2025
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How do I create a custom report so that it shows the custom field as a header on the report I built? I need to export the report to Excel to analyze ticket data by said custom field. It'd be good to ...
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I followed this article, removed the Live soon! (announcement subject) and This is an announcement! (announcement message), and Save changes. https://confluence.atlassian.com/servicedeskserver/addin...
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We have an apache proxy with certificates that works. But JIra and Confluence does not trust each other when trying to set up an application link. Traffic seems to go through proxy and terminate. Do ...
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I want to create a new plugin in Jira Service Desk. Any tutorial or blog will be helpful. Thankyou.
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We have setup a new helpdesk project with the helpdesk portal located at https://servicedesk.domain/servicedesk/customer/portal/1 We want to sync our active directory so users are able to use their ...
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Hi community, I am looking to have a system in place for my Practice - sorting out: my thoughts, sources for different topics, and I don't want to use excel or Evernote as I am looking to sort out i...
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I got this error, please anyone can give me solution on this { "errorMessages": [], "errors": { &nb...
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I by mistake invited a wrong mail address and have removed him but I lost 1 license. Any idea how to retrieve it
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HI, I have issue from reply jira tiket, if i reply jira from email why instead became a new ticket? is there a solution to my problem ? so that does't make a new ticket if i reply jira from...
Deleted user 0 1 October 15, 2020
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Can we customize the organization Field in Jira service desk it has a free account?
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How can we add customer users and organization without user mail notification
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How can we add customer users and organization without user mail notification
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I am building reports and need to know all the potential values of fields that have over 50 potential values. How do I get the list of potential values for example in a field such as "resolutio...
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I want to add customers and assign them specific values to field that they can choose from a list (drop-down) in the customer portal. Is it possible?
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hello When I want to create a transition from '' In progress (assigned) '' to '' Waiting for supplier response '', I have the following message '' You cannot perform this operation on a workflow dra...
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I am using the classic Jira Service Desk. When I try to edit the default Time to Resolution SLA and add a condition to pause during Status:Pending and save, it comes up with the error "Something has ...
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We have a large number of support tickets raised by users emailing our support email address rather than logging in. The users all have email domains that relate to their location. Ideally I would li...
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Hi! We have built an automation for one project and set the parent issue to be the trigger issue, all works well like this, even when we change the Issue type the "Parent issue" drop-down box is hid...
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I am trying to setup Jira SD for the first time. When I look in the Jira Settings | Issues, the only issue type option it shows is Epic. In the knowledgebase it says I should have the following: ...
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How I can restrict a user to access to a projects in Jira Service Desk?
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I am trying to export all Incidents and service requests in Excel file but it exports only 1000 records. Can someone help?
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Hi guys, I do need your lights for a filter on JIRA. Would you please help me to build one that will allow me to have the list of tickets that I monitor, but that I have not opened ? cheers ...
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how to integration JIRA service desk with confluence ? We can't display the status for this application link, because outgoing authentication is disabled.You can enable outgoing auth...
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Dear all, We are having issues with one of the agents in Service Desk. She tried to send the e-mail to reset the password of her account. After several times, I tried to send the same email from U...
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I would like to make one request form for a new employee hire where a demand can be made for hardware, software, accesses etc. However these demands hw/sw/acc should be made into different tickets so...
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