JSM News & Discussions
Created Oct 5, 2021, Last active Jul 21, 2025
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Hi, I hope anyone could help me with this question. In my company we set up a project so that tickets and tasks could be created by sending and email to a specific mailbox. However, we realize that ...
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I am new to Jira Service Management and Insight. I would like to link an issue (incident) to an asset. The instruction listed https://www.atlassian.com/software/jira/service-management/res...
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We are evaluating a move to Jira & Jira Service Management, to replace a current Agile toolset and our Service Desk. The service desk feeds multiple teams (infrastructure, product support, develo...
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I am able to view, update, assign , set watcher , set log time on Jira Server app on Teams , But when I try to create any jira it throws below error. An unhandled error occurred. We are working on i...
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walking through documentation of Insight Discovery does not allow me to determine the capability wrt Cloud Discovery : what Cloud Config Items/assets are discovered level of detail ho...
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Hello, Need to create 2 subtasks if the first subtask is closed . Please help me for guide to in writing the code in create subtask (script runner plugin) using the postfunction
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When Jira sends an email to a mailing group, it sends a separate email to each participant in the issue participants. this creates an excessive use of our support mailbox, and finally getting it bloc...
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Please help or guide me in ways to restrict the duplicate ticket creation with the similar email in incoming Mail Handler or Email This Issue
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I am trying to create a new queue for my sales requests coming in JSM. However, by default they get added to Service requests. I tried adding a new queue but the queue gets added to Service requests ...
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i have the 4 subtasks among that one subtask in close transition i want to hide the field . Can anyone help me in this . How can i achieve this
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i nedd to pre-fill the fields of an issue according to the data that it was filled in another ticket on another project. there is a field which one is populated with an unique identifier for both iss...
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i nedd to pre-fill the fields of an issue according to the data that it was filled in another ticket on another project. there is a field which one is populated with an unique identifier for both iss...
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Hello Everyone! I've been doing a lot of searching both here and on Google and I haven't found any really good leads for a solution.The problem I'm trying to solve is that we have a Jira Service M...
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I have just convinced a client to chose JIRA Service Management and now I'm in charge of the implementation project 😨 I have been playing around quite a while in the free version so I'm pretty sure...
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How to copy the values of child... And append that values to parent using jmwe groovy postfunction script .. Please help me
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Hi , I am testing jira cloud to see if this product can be used for our ticking system [emails] and i have done the setup to listen to outlook and create incident from that outlook . for som...
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How to group by tickets according to the Epics on JIRA for the Active Sprints?
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I am new to Jira Service Desk and got the license to it. Currently i would like to install and do initial setup in one of our server. Need guidance.
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Looking to see what others have done or doing now since the Service Management changes for building projects for teams like compliance or HR or anything type of department that is in need of a secure...
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Hi, I'm new to Jira software management and I'm creating a portal for my company, I cant find how to receive emails when someone open a service request/incident from the portal. Thanks from a...
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I ahve the board and i dont have a option to create filters and i am using the project management template to create the project
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Hi All, I have the fields in the parent want to display the values in th subtask. Eg: I have associate name field (insight custom field) =abc & hiring manager (insight custom fi...
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need an help in displaying the parent issue key in the email template. Please help me in this
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How can I use the if condition with contains in it . Eg : the values in the select list contains " desk side" or "deskside" Based on this I need display in the custom field wi...
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I have an account with disqus and it had me make one of these
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