JSM News & Discussions
Created Oct 5, 2021, Last active Mar 20, 2026
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Hi there, Many times we get tickets which are related or duplicates. I know we can link those tickets. For example ticket number 001,002,003 & 004. If I link 002, 003 & 004 to ticket n...
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Hi! I have a problem... How do I hide projects from users who have access to the sevice desk? for example customer "A" I want him to have access to the jira service management as jira-service-desk-u...
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Hi, asking this question my company had been testing Service Desk on premise, but seen the costs of increasing the number of users we decided that the only option would be going Cloud. We were using...
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Good morning, help. How should I put a user group with access to a certain project? Do I need it to access only one specific project and not see the others?
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How do I add closing conditions for a ticket? For example, when the ticket goes to a closed state, a users answers a question. A-if the ticket involved a configuration change? B-what configuration?
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hi everyone, wish you all well. Thanks Atlassian for giving us this opportunity to ask questions that we couldn't find a solution on forums. My questions are below: 1. Internal Comments We ...
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Can anyone point me in the direction for the documentation for the Project Type, Insight IT Service Management? See the below pic for clarification.
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Hi, I'm trying to make an Xporter template, and the template should contain some values from a bundled field (deviniti). For example, if BundledField contains A,B,C fields I want to...
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UPDATE: It’s a wrap for our Jira Service Management Ask Me Anything. Thank you so much to everyone for taking part and sharing your questions and feedback. Be sure to watch the Jira Service Mana...
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Jira service desk müşteri portalından iki üye biri yönetici biri çalışandır.Bunların arasında onay mekanizması nasıl kurgulanmalıdır? Müşteri portalından talep açan çalışanın onay isteği yöneticinin...
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Every Jira Service Management Project comes with an embeddable widget that is like a mini-portal and can be embedded any web page that you control. Customers can send requests from anywhere; no ...
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Hi, I am trying to add a group for a user and it is throwing me the below error, Can you please help me out with this. Thanks,
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Hi, evaluating Insight Asset Management on Jira Service Management Cloud, apologies if this question is better asked elsewhere. IAM has the ability to schedule configured imports, however I can't se...
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Coworker emails me about an open support ticket. I reply back, right? Wrong!!! my reply along the lines of "hey we have a problem here, let's discuss it" goes to the customer "Oh, S&*t" ...
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With Jira Service Management, every service project comes with a pre-configured cloud email address. However, in many cases teams already have a brand email address that customers are familiar with t...
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With Jira Service Management, every service project comes with a pre-configured cloud email address that customers can use to interact with your service team and open requests. Jira Service Managem...
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Hello everyone ! + BIG Thank you in advance ! :) Our company is producing and selling self service lockers. I was tasked with 1 objective: - Creating a 24/7 customer support team, who wi...
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How to set a password life time on jira users. so users are required to reset the password every a set period of time?
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Is there a good 'how to guide' for Jira Service Management ? For example how to setup a service desk for business orientated workflows e.g. HR queries, etc..
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I have Consultants that will need to access to JIRA but I only want to allow them to do the following: Change status of an item and View How do I create these permissions in JIRA?
Deleted user 0 5 May 12, 2021
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I'm trying to achieve 2 things which I think need to be set up via SLAs but I'm not too sure. 1. I want to be able to report on how long service tickets are sat with the business/non-service...
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Hello community, I would like to know how i can send automatic e-mails to reporters after they did not respond to support after a certain amount of time. I would like to remind them to...
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Hi team, We were investigating a way to have a queue with the "to do" tasks concentrated for our agents. We came up with an automation, which will add a specific label to the ticket, every time tha...
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We use comments to communicatie with customers from within jira service management. We implemented a review step in our process, someone writes an email first as an internal note. The ...
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Hi Community, At my company, we have many Products and many Customers(Organisations in this case). Not all clients have all Products and not all are on the same version of the Products too. ...
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