JSM News & Discussions
Created Oct 5, 2021, Last active Aug 26, 2025
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Hi. I've established a simple SLA that starts when a Service Desk ticket is created and stops when we designate an Assignee to the Request based on Assignee: Changed condition. It works fine in this ...
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Hi, I want help on two points : Scenario : There are two SD projects used by my company. One is Customer Service desk project and other one is IT service desk project. We want to creat...
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Summary We use the JSM portal as a knowledgebase to allow customers (external to our organization) to access our knowledge base. One of the reasons we stick with the JSM portal is the...
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Hi, Every 2 months I have observed the case that Jira stops converting ticket send through email. Once the outlook email password is changed its starts working again. Till the time we recogn...
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Is there a way to disable KB articles from displaying on customer portal? We have tried using Labels. All the articles are displayed on the portal. They should be displayed only after a query is init...
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Please help. What is wrong with my Summary statement below? I was hoping when the Jira issue is created, the ticket will show the actual name of the object instead of "$Name".
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Hi there :) Currently setting up Jira Service Management and stuck with a few config bits to try match our current ITSM platform config... The main issue I'm trying to work out is nami...
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Hi, I hope anyone could help me with this question. In my company we set up a project so that tickets and tasks could be created by sending and email to a specific mailbox. However, we realize that ...
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I am new to Jira Service Management and Insight. I would like to link an issue (incident) to an asset. The instruction listed https://www.atlassian.com/software/jira/service-management/res...
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We are evaluating a move to Jira & Jira Service Management, to replace a current Agile toolset and our Service Desk. The service desk feeds multiple teams (infrastructure, product support, develo...
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I am able to view, update, assign , set watcher , set log time on Jira Server app on Teams , But when I try to create any jira it throws below error. An unhandled error occurred. We are working on i...
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walking through documentation of Insight Discovery does not allow me to determine the capability wrt Cloud Discovery : what Cloud Config Items/assets are discovered level of detail ho...
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Hello, Need to create 2 subtasks if the first subtask is closed . Please help me for guide to in writing the code in create subtask (script runner plugin) using the postfunction
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When Jira sends an email to a mailing group, it sends a separate email to each participant in the issue participants. this creates an excessive use of our support mailbox, and finally getting it bloc...
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Please help or guide me in ways to restrict the duplicate ticket creation with the similar email in incoming Mail Handler or Email This Issue
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I am trying to create a new queue for my sales requests coming in JSM. However, by default they get added to Service requests. I tried adding a new queue but the queue gets added to Service requests ...
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i have the 4 subtasks among that one subtask in close transition i want to hide the field . Can anyone help me in this . How can i achieve this
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i nedd to pre-fill the fields of an issue according to the data that it was filled in another ticket on another project. there is a field which one is populated with an unique identifier for both iss...
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i nedd to pre-fill the fields of an issue according to the data that it was filled in another ticket on another project. there is a field which one is populated with an unique identifier for both iss...
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Hello Everyone! I've been doing a lot of searching both here and on Google and I haven't found any really good leads for a solution.The problem I'm trying to solve is that we have a Jira Service M...
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I have just convinced a client to chose JIRA Service Management and now I'm in charge of the implementation project 😨 I have been playing around quite a while in the free version so I'm pretty sure...
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How to copy the values of child... And append that values to parent using jmwe groovy postfunction script .. Please help me
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Hi , I am testing jira cloud to see if this product can be used for our ticking system [emails] and i have done the setup to listen to outlook and create incident from that outlook . for som...
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How to group by tickets according to the Epics on JIRA for the Active Sprints?
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I am new to Jira Service Desk and got the license to it. Currently i would like to install and do initial setup in one of our server. Need guidance.
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