How do I add closing conditions for a ticket?

[Javier Figueroa]

How do I add closing conditions for a ticket? For example, when the ticket goes to a closed state, a users answers a question.
A-if the ticket involved a configuration change?
B-what configuration?

[Shane Carroll]

Are you looking for the Resolution field? https://confluence.atlassian.com/cloudkb/best-practices-on-using-the-resolution-field-968660796.html

[John Funk]

Hi Javier,

You can add a Transition screen to the transition to Done that will show additional questions to be answered. 

See this for more information: https://confluence.atlassian.com/jirakb/map-a-screen-to-a-workflow-transition-in-jira-server-720634253.html