Atlassian account temporarily locked – unable to contact support

[ahmed elshaari]

My Atlassian account has been temporarily locked due to multiple login attempts.

I have waited more than 1 day and also attempted password reset, but the account remains locked.
I am unable to contact support through the normal flow because login is required.

Please manually unlock my Atlassian account or advise on next steps.

Products affected:
- Bitbucket Cloud
- Jira
- Atlassian ID (id.atlassian.com)

I have attached a screenshot of the lock message for reference.

[Personal information removed as it is against community guidelines]

[Vronik]

Hi

Look at this, maybe can help you

https://community.atlassian.com/forums/Jira-questions/Can-t-Contact-Jira-Support/qaq-p/3034662

https://support.atlassian.com/atlassian-account/docs/login-issues-related-to-a-locked-atlassian-account/

https://support.atlassian.com/atlassian-account/docs/troubleshoot-login-issues-with-your-atlassian-account/

Regards