Can't Contact Jira Support

[Venfi Oranai]

Hi,

I feel like this is a bit of a silly question, but I can't seem to find a solution or any other mention of it on the internet.

I'm trying to create a site, but I continuously get the following error:

Something went wrong on our end. Please try again. If this keeps happening, contact support. (Issue ID for Atlassian use: {error id})

Now, I've tried contacting support like they suggest, in the form I select `Technical issues and bugs`, with the product being `Jira`, but then it requires my site's url, which I don't have since I can't create one.

I feel like I'm probably missing something, but can't tell what.

Any help would be greatly appreciated :)

[Piyush Annadate _ACE Pune_ · Accepted solution]

Hi @Venfi Oranai ,
Seems few of others got the same issue._ I've asked Atlassian support team to check for this. 

[Kasia Szczakiel]

@Venfi Oranai I was able to create a site today, so whatever the problem was, it got fixed. Hope it does work also for you now :)

@Mirek , @Piyush Annadate _ACE Pune_ thanks for your support!

[Mirek]

Glad it is working again! :)

Pozdrawiam! :)

[Andy Heinzer]

Hi @Venfi Oranai 

Sorry to hear about this problem, I created a support case on your behalf in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1145843

Andy

[Kasia Szczakiel]

Hi Venfi, Mirek,

I have exactly the same problem since yesterday (30.05) and there is one more guy on this forum with the same isue (https://community.atlassian.com/forums/Jira-questions/I-tried-to-setup-Jira-and-got-an-error-on-account-creation/qaq-p/3034610)

I tried solutions suggested to him but nothing worked. And I also wonder how we should raise this with support without having url :/

[Mirek]

Hello @Venfi Oranai 

There is not such a thing as silly question :) .. 

Thank you for reaching Community. It looks like a strange issue.. So you are saying that you are getting a problem always not matter on which browser or settings? 

Did you tried right now only or the problem is happening already some time? (like you tried yesterday etc.)?

[Venfi Oranai]

Hi Mirek, thanks for the answer.

I tried yesterday as well as today using Chrome on my PC, even tried it through Firefox on my phone, but I got the same result.

Seems like it's a wider issue though based on the other replies.

[Mirek]

You need to know that according to status.atlassian.com there was a long maintenance going on and things might be not stable - especially over weekends, but lets wait for someone from Atlassian to reply on this.

[Piyush Annadate _ACE Pune_]

Actually, there seems to be an issue or small area of issue. Atlassian knows about it !!