Assist

I can't register an account because of the geo-political situation in the world. I have not lived in Russia for 4 years. How do I register an account?

• atl-rvw
• halp

Não estou conseguindo abrir o trelo do meu trabalho 

• halp

So we have our email set up so that if anyone emails our support address it automatically generates the JIRA ticket based on the email. That's all working great. The problem comes when communicating ...

• cloud
• halp
• jira-service-management

I am not using this service I keep getting charged money. I want to cancel this service. Tell me how to do it. If you check the access log, you will see that I did not use it.

• halp

Hello!   How can I get back slack message in Assist for participants? Now partisipats only get message to email   Thanks!

• halp

I'm currently trying out Jira Service Management on the Free plan. As for the question, I'm trying to connect to our company's Slack (Grid plan), but it's not working. Specifically, I chose to conne...

• cloud
• halp

After login in ATLASSIAN can not found projects button 

• halp

How am I not seeing the customize button on the right side pane on my Channel page? I'm only seeing announcement instead even though I have all the permissions needed as an admin. Please help!

• cloud
• halp

How do I turn off the New editor

• halp

Hi, I had updated the password but my password got lost. Now I am trying to reset password using recovery link, but I am not able to receive recovery link. My email address is: (<deleted>) ...

• halp

we cant able to access this web site projectdeliverytsat.atlassian.net

• halp
• unknown-hosting-type

Hello, My organization is looking for a Microsoft Graph Permissions Reference (seen here: Microsoft Graph permissions reference - Microsoft Graph | Microsoft Learn) for the Halp Assist Microsoft Tea...

• halp

I don’t know what this site is or how it works I never had a account on it and I want it removed because it’s a scam and a fraud and a fake account and I will report this account to the authorities&n...

• atl-rvw
• halp

I am using the the workflow that allows me to create a Jira ticket through Slack. However when this ticket is created , the text within the ticket is poorly formatted i.e. there is a lack of spaces b...

• cloud
• halp

I've been a Halp/Assist user for a few months and since the recent migration to Atlassian it seems impossible to create an issue in Jira Software directly from Slack - and that now I first need to cr...

• halp
• jira
• jira-software
• slack

I'm trying to follow the steps here - https://support.atlassian.com/jira-service-management-cloud/docs/set-up-chat-in-microsoft-teams/ From your service project sidebar, select Channels, then...

• cloud
• halp
• jira-service-management

My website page flagle unlimited speed is not optimized can someone tell me how to optimize my web page

• halp

I have created an Automation rule but somehow it's not providing the same Assignee name for Child issues from issuetype- Initiative# which is parent of Epic rather gives what's in Epic, any suggestio...

• halp

I want to create a ticket without an emoji, solely using the form. While the form works perfectly and creates the Zendesk ticket from the Slack channel, I've noticed that it also creates a ticket usi...

• cloud
• halp

Problem in that when i resolved ticket in slack with help atlassian assist after that i am asked please ratting this ticket. When i put mark it is not sync with ticked in JSM and i can not see mark. ...

• halp

I was wondering if I can attach screenshots or files to the ticket before I create it. Or is the only way by attaching it as part of the thread afterwards? 

• halp

Hi, I notice a few days ago that new messages containing images aren't being synced well with Jira/Halp tickets.   Not sure if is an update on Slack or maybe a change on Halp/Jira but I get th...

• cloud
• halp

I need to delete the comments in the page, the only option I can see is to delete them one by one, in that way, it sends an email notification to every one is involved in the page (editors and watche...

• confluence
• halp

Currently, when issues are created in Halp, they generate an issue in Jira but the ID is different. Is there any way to create a field and/or get parity so agents that like working out of both portal...

• halp
• jira

I want to create a request form where users can select an object from a predefined list or type a new object if it doesn't exist. and its create a new object.

• cloud
• halp