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- Community
- Tag: jira-service-management-data-center
Tag: "jira-service-management-data-center"
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Hello, We have a request type with detailed help and instructions. Unfortunately, upon clicking on the request type, the form opens up a the start of the questions. Because the form has detail...
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If I use the Snipping Tool from Microsoft, I can't insert Screenshot in a Comment. If i use another Tool (e.g. Greenshot), it works! In the Jira-Ticket it works although with the Snipping Tool!?&nbs...
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We use Jira-Servicemanagement with two Languages (English and german). How can I integrate a ProFormaApp-Formular, so that the customers see the right language in the formuler, depending on the Langu...
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We don't use JSM as ITSM-Tool; therefore we don't need the Incident- and Changemanagement in the navigation of Service-Projects. How can i disable these entries?
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Cant see more than Open Requests and Closed Requests on the customer portal's requests page. How do i show all statuses in my instances?
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I tried to use this link: https://support.atlassian.com/contact/#/ but I was unable to continue filling out the form. After I put my link in "What is your URL?" I was unable...
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Hi, Is it nowadays possible so that only people that can actually use the "share with customer" button see it. If the users don't have agent status the comment is still there but posts an int...
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I need a more in depth guide on how to perform Imports and Exports. I followed the available videos and guides on the Atlassian website with little luck. My implementation- I tried to take a...
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I am currently planning to migrate a clients Jira Service Management DC instance to the cloud. They have a Jira Cloud instance that already exists and we will migrate JSM to the same org/site (acme.a...
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In our case one options are Jira, mail, portal and so on.. My customer does not want to see the option Jira. Instead they want to rename jira with something else.
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My name is ihtisham ulhaq please change the ihtisham khan thank you so much my name is ihtisham ulhaq please change the ihtisham khan
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I have an issue after update jira Sm to version 10.3.. When an assignee wants to insert a screenshot in a comment, at first there appear am upload-dialog. After confirming the page reloads. The image...
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My Jira Service Management instance is behind a firewall. For security reasons, I don't want to expose the customer portal. Thus, customers can't access the portal. I only want them to communicate by...
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JE veux migrez le plutôt possible vers mon mainnet
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Is there a way to limit an issue type in a JSM project so it can only be created via the portal? Occasionally we have users who are also agents creating issues from the "back end" of the project, wh...
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Hello. We have Jira Service Management Data Center. Is there a way with Scriptrunner get user properties from custom user picker field and put to custom text field in customer portal?
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"Your app license is invalid. Ensure that the entire app license, including line breaks, is exactly as provided." I copied the License as instructed, also tried parsing and removing line b...
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Dear Team, I am trying to send Incident update using Slack notification feature but everytime it create a new notification for the same Incident instead using thread option for the same Incident. ...
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Hello, I created an automation rule that triggers when a Deliverable (child) is automatically created via another automation rule based on the Epic (parent). The following automation rule is designe...
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Hi everyone, I'm encountering an issue with BigPicture in Resource Mode. When an assignee logs time on a ticket and this ticket is later reassigned to another person, all the logged time in the reso...
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Dear Atlassian Support, I am experiencing an issue where I do not receive notifications on my email when there is an automatic reply or when a ticket is closed in Jira Service Manage...
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Our current SLAs seem to continue counting down over the weekend. Is there a way to prevent this?
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Hello, I have a Jira Project, the customer just notified me that the private requests are not working as an option. He is clicking it but the ticket is shared with the whole organization, can you nav...
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I am trying to fetch the data by the below API end-point api/2/issue/createmeta/[abc]/issuetypes I am getting 400 server errors. but the same endpoint with a different project just assumes...
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Hello, Need help please, Is it possible to hide a customer form so that it is not visible via the portal, but with a direct link it can be accessed and requests created? I'd like it to be accessib...
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