Tag: "internal"

Our campany bought Bitbucket Server for an internal network, and trying to use SourceTree. While SourcetTree installation, it requires Atlassian account, but, in the internal network, c...

• Sourcetree
• Question
• install
• internal
• sourcetree

An Account Manager commented on a Service Desk ticket and clicked Internal. The Internal label shows next to the comment, however when the Account Manager looked at her email notification the c...

• Jira Service Management
• Question
• comment
• internal
• jira-service-desk

Hello all, I am looking for solution for our situation 1. Service Desk - our server, external, https - for customers 2. JIRA and Confluence - our server, internal behind VPN, http - for e...

• Jira
• Question
• confluence
• external
• internal
• jira
• jira-service-desk
• +1 more tag...

...gain. Now the issue occured that some (not all) of these comments are only internal somehow and not to be seen in the customer portal any longer, although I clicked the "share with customer" button a...

• Jira
• Question
• comment
• internal
• jira
• jira-service-desk

...ave linked this screen to a transition from one state to another in the workflow, I did that because the agent should fill some standard internal information before changing the status of the issue, f...

• Jira Service Management
• Question
• comment
• field
• internal
• jira-service-desk

Hi, Sometimes we comment issues by ctrl+enter. It's faster and usual in many systems. But comment becomes "internal" and clients can't see it. And we wait answer.. And nothing... Our c...

• Jira
• Question
• comment
• internal
• jira

On JIRA Service Desk, we have internal JIRA users (agents) who work outside the office on site with customers. When these agents act as the customer (reporter) and raise a quest, they don't receive t...

• Jira
• Question
• agent
• cloud
• internal
• jira
• jira-service-desk
• +3 more tags...

Hi! On JIRA service desk, when my customer respond by email on an issue, my Service Desk on agent side show the comment as internal. So my customer doesn't see his own response in the customer p...

• Jira Service Management
• Question
• comment
• email
• internal
• jira-service-desk

Agent can do comment for internal person as well as external person while doing workflow state transition. But right now Agent can't do comment in both tab at a particular stage of the workflow at a...

• Jira Service Management
• Question
• comment
• external
• internal
• jira-service-desk
• workflow

Hello I am using script runner add-on and I have created a script listener to send a custom email when ever there is a comment on an issue. I only want to send the email if the comment is a public c...

• Jira
• Question
• comment
• internal
• jira-service-desk
• scriptrunner

Hello, Is it possible to install and run JIRA in an internal network that has no access to the external Internet? Specifically, does JIRA need to go out to the Internet to check for license v...

• Jira
• Question
• internal
• network

Hi, I was wondering how stable is Stashes internal database? I know the documentation says to use an external database for prodcuciton servers, but what does this really mean? Does this mean t...

• Bitbucket
• Question
• bitbucket-administration
• bitbucket-server
• database
• external
• internal

Hello. I have used internal setup of JIRA and done the following steps: Migrated Bugzilla DB to JIRA Configured JIRA to use LDAP users. I would like to go forword with internal (not o...

• Jira
• Question
• internal
• jira

Our JIRA instance is connected to an LDAP server. For some reason we have duplicate users in the cwd_users table (one is asociated with the LDAP directory and the other with the Internal Directory)....

• Jira
• Question
• delete
• internal
• jira
• user

I have a tricky situation and I really hope there is a simple solution to this. Say I have space X.1. I have internal confluence links in my space. Later, I copy the entire space and reversion it a...

• Confluence
• Question
• internal
• issue-link
• link
• space
• version

We have an existing installation of Jira that is used for traditional development-style bug and issue tracking. It uses many of the default structures (issue types, permission schemes, etc). W...

• Jira
• Question
• administration
• external
• internal
• jira

I want my third parties to access user guides that i create in Confluence inside our firewall. Each third party might have a different version of a guide. But I don't want them to have access to i...

• Confluence
• Question
• confluence
• external
• firewall
• internal
• publish