Creating a quick and efficient service process that spans multiple teams and disparate systems can be a true mind-bender. But Jóvin Jóvinsson did precisely that by tackling things one step at a time....
...mprove service delivery. The Migration to the Cloud Begins After interviewing Scott, it was clear to me his management ethos is rooted in servant leadership, and the success of the DentalXChange m...
...e says. “That had to change.” Through collaboration and continuous improvement, the team has strengthened how JSM supports their operations, bringing greater clarity, speed, and scalability to client s...
...deas. Final Thoughts Dhruvil Shah turned a disjointed, email-heavy workflow into a streamlined, self-sustaining support model. By combining Jira Service Management, Confluence, and automation, he h...
...ystem, Marcovich and Amdocs teamed up with Methoda, an Atlassian Solution partner with expertise in requirements traceability solutions. Suggested Approach: Jira + a few key apps Methoda suggests a b...
...he same, most up-to-date information from a single source of truth — Jira. For example, they can see what items are assigned to a team or individual this quarter, or the state of dependent and p...
...it." Kelly Arrey, BlueCat BlueCat landed on Structure for Jira as its primary way to efficiently track and understand their efforts clearly as they scaled up. Here's how the company, w...
Learn how a cybersecurity provider created project predictability without crushing Agile teams If you're the cybersecurity company Dragos, the consequences for stumbling on a release or new p...
...trategy Teams were losing track of their work. They needed to create a system for prioritizing tasks and mapping them to the larger project. King searched for a system to tame the chaos.&n...
...ing for: a few ITSM/ESM pros working in global/complex organizations who've built a fantastic support infrastructure with Jira Service Management (JSM). Does this sound like you? W...
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