Unable to select label

Daniel_Drion February 13, 2020

I'm unable to select a label.

When I try to select a label, nothing happens.

This is both in Chrome and in Internet Explorer.

 

Is there a setting to disable the selection of labels ?

Or is something wrong in the application ?

6 answers

2 votes
Andrey K. LEAD PM February 13, 2020

Issue has been resolved, at least for Jira Cloud.

Daniel_Drion February 13, 2020

Thank you for the update

PaoloKivra February 13, 2020

Yes it works, thanks!! 

1 vote
Ilham RADITO February 13, 2020

Do put your support ticket here @Daniel_Drion so we can vote it.

1 vote
Andrey K. LEAD PM February 13, 2020

same to me. I can change / edit labels in OLD VIEW but not in NEW VIEW. This is for Jira Cloud.

Daniel_Drion February 13, 2020

Ok, I'll raise a support ticket for Jira Cloud

Like PaoloKivra likes this
Andrey K. LEAD PM February 13, 2020

Great. I also raised one.

PaoloKivra February 13, 2020

What is the OLD VIEW, how to get there?

Andrey K. LEAD PM February 13, 2020

Please check screenshot:

 

old view.jpg

Like PaoloKivra likes this
PaoloKivra February 13, 2020

Thanks, I cannot see any of the "New Jira Issue View" options, I am using Next-Gen maybe that's why

Andrey K. LEAD PM February 13, 2020

@PaoloKivra yes, I think that's the reason. I am using classical software project.

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0 votes
Adriano Attolico February 13, 2020

same issue, is possible to insert labels while creating but not possible after to edit

0 votes
PaoloKivra February 13, 2020

Same here, I need it fixed

Daniel_Drion February 13, 2020

Hi Poalo,

if you switch to the old version, it might work again.

To switch to the old version : click on you avatar icon - settings

Then deactivated the new version by turning the switch off

But for company boards and next-gen projects it doesn't work

If you click on Jira software in the left corner and click on Issues and filters and then All Issues, you get a list of all issues and then you click on the issue you want to change, then you can change the label

Like PaoloKivra likes this
PaoloKivra February 13, 2020

Aha! Thanks a lot!

Like Daniel_Drion likes this
0 votes
Rahul Rakesh February 13, 2020

Same here. Suddenly the labels field has stopped working. Its greyed out. 

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