We're using the below webhook URL (removed detail company/hook specific).
https://company.webhook.office.com/webhookb2/xxxxxx
This is a normal MSTeams webhook URL (we use it with Splunk and other similar applications. It's the "Incoming Webhook" described in howtos). However, JIRA Cloud states that the url pattern must be "https://outlook.office.com/webhook/XXXXYYYY...".
I don't know whether JIRA ServiceDesk itself has that feature but you can use this add on:
Thanks for the advice, but this plugin is available only for server solution and not cloud solution.
Is there any solution available for the cloud?
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