Team reports

[Randy Hoffman]

Hi,

A year ago in wanting to switch to team based, we noticed you couldn't run the time report.  Is this an option now?

Is there a list of reports that you can vs. can't run in a team environment?

Thanks in advance,

Randy

[Renjith Pillai]

You could additionally use the https://plugins.atlassian.com/plugins/com.atlassian.jira.collector.plugin.jira-issue-collector-plugin for an additional interface for your customers.

If you need of course direct usage of Jira by your customers, then you need sufficient license number so that they can login.

[Deleted user]

If you are open to using JIRA as an email support system that people interact with by email rather than logging in, you can use JEMH to do most things. This would allow use of JIRA with just internal interactive JIRA users, with arbnitrary external non-interactive users.

[Adam Saint-Prix]

I think you probably have to go with the Unlimited license option, although you say only 30 people work with JIRA, this is really limited to internal users - your total user base includes all your end user customers though, not just your internal team

We are getting a high number of requests via email and we also get in touch with them via email via the current system.

If you want to get in touch with customers via email, you need a way to capture that information, which means creating users for each customer you need to touch base with. You can open the system up to anonymous access, but then you can't capture email information (I don't think) that would allow you to maintain contact with them.

I'm pretty sure you need an unlimited license to do what you are after.