How to automate a multi-select user field in team-managed projects?

[Petr Sigaev]

We use a team-managed project (NextGen) in JIRA.

Problem

I am trying to create an automation that edits newly created issues: I want certain fields to be copied from the parent epic. My automation works with default fields like assignee and labels because I am able to pick them in the dropdown menu when creating an automation. My user multi-select field is custom and therefore doesn't show up in the dropdown menu when editing an automation. I suppose, I have to use the advanced text box to make it all work the way I need it to.

What I've tried

I've tried searching forums and copy-pasting (and editing cutom field ID or name) code other users have suggested into my automation, but that didn't work. I've also tried reading through JIRA documentation and copy-pasting (and editing custom field ID or name) code from there, but this also didn't work.

The best result I've got is automation saying it worked OK but not actually editing the custom user field. Other times I would either get an error saying 'data was not an array (customfield_10059)' or 'Error while parsing additional fields. Not valid JSON.'

Any help would be greately appreciated, thank you!

[Bob Swift · Accepted solution]

For general linking of issues, you use Substitution variables and the Link field to create a link.

JIRA Agile epic links are a bit different. You need to set the Epic Link custom field to the story key - %original_key% substitution variable. Sorry for my confusion on the question earlier.

[Sneha Sheth]

Hi,

I have an epic and on one transition I want three issues to be created inside the epic itself. I am unable to add the epic link value to those issues because of which they are created but not linked to the epic. I need all the three issues to show as "issues in the epic" when I view the epic. The issues may be from the same project or a different one.

Thanks, Sneha

[Sneha Sheth]

Hi,

This is a bit urgent for me. Will be helpful if you can provide me a more detailed solution to the above scenario.

Thanks,

Sneha

[Bob Swift]

I corrected the answer. I should have read the question a bit more carefully.

[Sneha Sheth]

Thanks Bob,

I had resolved the issue using https://bobswift.atlassian.net/browse/CSOT-97.

Thank you again for the help!